Clerk, MMS Documentation

Company Summary

Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance default solutions and other real estate related products and services to legal lending valuation and real estate professionals across Canada. With FCT you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge purpose and the opportunity to grow both personally and professionally in a team-oriented environment youll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business and we actively work towards it every day.

In your role as a Document Clerk you will be responsible for several administrative tasks including being the expert on document requirements. You will showcase your time management skills and multitasking strengths as you monitor prioritize and process incoming mortgage documents. You will assist with inbound and outbound calls manage different mailboxes as well as processing and scanning mail as required. As the document expert you will provide support to our clients and to your peers and identify any urgencies to be elevated to the management team.

HERES HOW YOULL CONTRIBUTE :

Efficiently multitask and prioritize between multiple client procedures and service level agreements while processing mortgage loan document packages

Elevate any data and document discrepancies to our clients and management team for resolution in order to avoid transactional delays

Monitor multiple mailboxes and workflows as well as handle inbound and outbound calls as well as mail and scanning of documents

Support the team by providing quick and precise responses based on client requirements and FCT standards

Seek opportunities to improve customer experience by taking ownership of every file by recognizing trends and identifying areas requiring process improvements

HERES WHAT YOULL BRING :

Strong Customer Service skills with Minimum 6 months customer service-related experience

Knowledge of various computer systems including Excel Outlook word and the ability to learn internal systems

Strong communications and interpersonal skills

Thorough accurate and focused in a high paced environment producing high quality work

Ability to exercise good judgment in protecting confidential information

Total Direct Compensation :

37620 - 45210

Any pay range is in $CAD

HERES WHAT SETS US APART :

Through mentoring innovative tools and a variety of programs that engage and reward we empower each employee to be great and drive results.

Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

Group retirement savings plan with company match

Paid holidays and generous paid time off

Hybrid work arrangements

Paid volunteer opportunities and charitable donation matching

Employee recognition programs that include referral incentives

Potential for performance-based incentives

The opportunity to participate in our stock purchase plan

And more!

• A s per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canadas Top 50 Best Workplaces Best Workplaces in Canada for Financial Services & Insurance Best Workplaces in Canada for Women Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. Were also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us you will not only be part of an award-winning organization you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act a request for accommodation will be accepted as part of FCTs hiring process.

To avoid any delays in the recruitment process if you require accommodation to apply please provide your accommodation needs in advance. You may also be required to submit adequate medical / other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment hiring placements transfers promotions training compensation benefits discipline and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race colour place of origin ethnic origin citizenship handicap (including mental and physical disability) sex sexual orientation gender identity and expression creed (religion) marital status family status (being in a parent / child relationship) age or any other basis prohibited by the applicable provincial or federal human rights legislation.

Key Skills

Bidding,Generator,B2C,Architectural Design,Electrical Maintenance,Android Development

Employment Type : Full-Time

Experience : years

Vacancy : 1