Security Guard (UNIFOR TEC Security)

This is a unionized position, therefore applications from internal bargaining unit members will be considered before external applications.

Role Impact

To patrol the Office Towers within the whole Toronto Eaton Centre Complex. To ensure the protection of tenant employees, property and information through enforcement of access control and property removal policies. To ensure public safety and a problem‑free shopping environment.

The successful candidate must be able to work shifts including weekends, nights, and evenings.

What you will deliver

• Respond to emergency situations, medical, criminal, hazards, etc.
• Follow reasonable direction from Security Dispatch with respect to attending calls for emergency or other security details.
• Provide CPR and First Aid as necessary.
• Enforce the Centre’s Rules & Regulations and the Trespass to Property Act.
• Assist with Crowd Control.
• Perform access control, mall lock‑downs and open‑ups.
• Maintain a detailed memo book and prepare incident reports on all matters dealt with.
• Man the console in office lobbies after hours or when a concierge is not available.
• Relieve other guards when required (meal breaks, etc.).
• Be helpful, courteous and pleasant to tenants, patrons and co‑workers alike.
• Assist customers and tenants with security‑related initiatives in a professional and approachable manner.
• Assist other guards by providing backup support and any other assistance when required.
• Assist police and emergency personnel (Fire Department and Ambulance Service) when required.
• Assist management with general matters, etc.
• Understand and follow security operational procedures from the Fire Safety Plan and Emergency Response Plan.
• Follow security operational procedures as per the Emergency Response Plan. Refer to that plan for specific event response procedures.
• Understand and follow procedures as they appear in the Standard Operating Procedures (SOPs).
• Conduct level and zone patrols to achieve high visibility and proactive security patrols.
• Perform patrols of the entire Toronto Eaton Centre complex.
• Complete guard tour patrol as assigned.

What your strengths are

• Customer‑service focused.
• A standout colleague with strong interpersonal skills.
• Strong communicator, verbal and written.
• Good judgment, discretion and overall decision‑making skills.
• Tact and diplomacy in dealings across a range of settings and situations.
• Ability to overcome adversity and handle stressful situations with tact and diplomacy.
• Ability to work in an ambitious, fast‑paced environment.

What you need to succeed

• Current CPR and First Aid certificates.
• Acquire and maintain a valid Security Guard license and comply with PSISA and its regulations, as amended from time to time.
• Successful completion of annual Use of Force training.
• Proven understanding of the Occupational Health and Safety Act.
• Ability to overcome adversity.
• Ability to handle stressful situations with tact and diplomacy.
• Strong customer service and interpersonal skills.
• Maintain safe working practices and demonstrate the same to co‑workers.
• Complete company mandatory training.

Why you should join us

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values‑based behavior and superior results with a competitive rewards package that includes best‑in‑class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Our Values

• Aim Higher – we strive to exceed expectations.
• Own Your Expertise – we empower ourselves and each other.
• Collaborate Effectively – we bring the right people together to get the right results.
• Engage with Empathy – we objectively consider the needs of others.
• Embrace Change – we drive, learn from, and adapt to change.

At CF you’ll join a diverse community and award‑winning team where your talent and commitment to excellence are welcomed, valued and respected.

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment and/or selection process, please notify your CF contact or email cfcareers@cadillacfairview.com.