Technical Services Manager

In this strategic role, you will have the opportunity to lead a dynamic Technical Services team, while working closely with our service partners.

As the guardian of technical expertise, you will ensure customer satisfaction, smooth operations, and the continuous development of your teams’ skills, all with a commitment to creating long-term value.

You will be responsible for developing, structuring, and coordinating all activities related to the technical services of Automatic Systems America Inc. Your mission will be to ensure outstanding service quality and to work proactively with other departments to deliver an optimal customer experience. In this capacity, you will also be a member of the Executive Committee (COMEX), where you will actively contribute to the company’s strategic decisions.

If you are looking for a stimulating challenge, a multifaceted role, and the opportunity to actively contribute to the future of our team, we would be delighted to have you join us!

Based in Brossard, your main responsibilities will be as follows :

Main Responsibilities

Team management and organization

Ensuring the day-to‑day management of the technicians and technical support teams

Supervising, supporting, and developing employees to help them improve their skills

Structuring and organizing the department to ensure responsiveness, quality, efficiency, and operational growth

Monitoring technicians’ certifications, accreditations, licenses, and skills

Managing the fleet of service trucks

Technical expertise and advanced support

Provide a high level of technical expertise to support internal teams and customers

Understand industrial processes, our machines, equipment, and be solution-oriented

Act as a technical reference for internal teams, partners, and customers

Participate in failure analysis, retrofit operations, technical standardization, and product feedback

Provide expert-level technical support when necessary

Technical service development and continuous improvement

Implement a growth and development strategy for the technical service department

Expand the range of turnkey services

Ensure a high level of customer satisfaction

Manage maintenance, installation, audits, and support activities

Training and certifications

Design and supervise a comprehensive internal and external training and certification program

Develop and maintain an internal certification program for technicians

Ensure that skills are updated in line with technological developments

Internal and external collaboration

Work closely with production, customer support, quality, sales, and management teams

Make occasional trips to customers, suppliers, or partners (technical visits, audits, support, training)

Cultivate a strong relationship with our service partners through regular and proactive communication

Review, provide recommendations, or approve quotes, modification requests, and invoices submitted by our service partners

Redefinition and management of the training program for our partners

Qualifications and skills

Bachelor’s degree in business administration or related field

Minimum 5 to 10 years in a technical industrial environment

Proven team management experience

Experience in after‑sales service, industrial maintenance, or technical support

Understanding of industrial constraints (safety, reliability, productivity)

Leadership, ability to unite and develop teams.

Ability to create value.

Strategic vision combined with strong operational skills.

Analytical mind, rigor, clear and educational communication.

Customer focus, service orientation, and priority management.

Excellent communication and customer service skills.

Results‑oriented, with a strong focus on customer satisfaction.

Ability to work collaboratively and communicate effectively with all levels within the organization.

Employment conditions

Job type : Full‑time, Permanent

Integral member of the Executive Committee (COMEX)

Occasional remote work

Disability insurance

Supplementary health insurance

Life insurance

Vision insurance

Paid time off

Employer RRSP contributions

Company events organized by Employee Social Club

Adjustable daily schedule with flexible start and end times

Employee assistance program

On‑site parking

Company closure during the holiday season

fax : (450) 659‑0966 (Attn : Human Resources Department)

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