Job Description :
The Technical Writing Analyst will write and edit online technical documentation including user guides, best practices, release notes, installation manuals and MOPs in support of Ribbon Communications product software.
The candidate will work in a small team environment and is expected to work closely with field personnel and implement customer feedback to continually improve documentation usability and quality.
Learning, upholding, and setting an example in implementing team standards, processes and the corporate style guide is required.
The Technical Writing Analyst must be able to successfully manage multiple tasks from concept to delivery under tight deadlines and changing conditions while coordinating and implementing input / feedback from numerous sources.
The writer is expected to think critically to identify gaps in products or processes, show initiative and good judgment in developing solutions, and then inform writers or other stakeholders so the solutions are applied more broadly.
Responsibilities :
- Writes, edits and conducts formal reviews of online technical product documentation for a software telecom audience using web-based Confluence Wiki team collaboration and / or XML tool as the documentation editor.
- Collects data by interviewing Subject Matter Experts, researching written material, attending training and demonstrations, using the software on lab machines, and observing users.
- Coordinates across cross-functional groups, proactively and effectively communicating at all levels, and regularly develops, adapts, and provides written and oral presentations, status reports, and updates.
- Quickly learns and applies new tools, processes, and technical information.
- Successfully manages multiple tasks under tight deadlines. Initiates and drives projects to improve quality and efficiency;
supports similar initiatives driven by others on the team.
Works in a small team environment; and is expected to work closely with field personnel and implement customer feedback to continually improve documentation usability and quality.
Education and Experience :
- Bachelor's Degree or equivalent; telecom knowledge is a plus
- An understanding of the principles and practices of technical writing is essential
- Experience with Adobe Acrobat X Professional (or later) and Microsoft Office is required
- Experience with Adobe Illustrator, Photoshop or other photo editing application, and SnagIt or similar screen capture tool
- Experience with Confluence Wiki software and online documentation is a plus
- Experience with XML editing is a plus
- Demonstrated written communication skills
- Strong verbal communication and listening skills
- Ability to simultaneously handle multiple priorities
- Candidate must be proficient in English, attentive to publications standards, and demonstrate excellent grammatical and editorial skills
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