Communications officer Jobs in Ottawa, ON

Requisition ID : 15937

Department : Ottawa Public Library

Service : Corporate Services

Branch :  Communications

Employment Type : 1 Permanent Full Time Position  and  1 Temporary Full Time Position (Up to 6 months)

Work Hours : 35 hours per week

Affiliation : CUPE 503 Library

Salary Information : $61,674.34 - $72,173.92 annually (2024 rates of pay)

Location : Library, 120 Metcalfe Street

City : Ottawa, ON

Job Category : Ottawa Public Library

Application Close :  10 / 02 / 2025

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Communications unit is responsible for communications programs, services, policies / procedures and initiatives, including capital projects; writing, editing and design of content for the public (including advertising, marketing and promotions); and communications initiatives directly related to OPL Board Legislative Agenda and issues management / strategic matters.

You prepare, produce and distribute library publications; publicize library events and services; and assist in the planning and preparation of special events and programs for adults and children.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2 year diploma in Public Relations or related field.

Minimum of 2 years of related experience.

KNOWLEDGE

• Effective development of informational and promotional materials, including newsletters, Public Service Announcements, press releases.
• Event planning.
• Media relations and regional print and broadcast outlets.
• Methods and techniques of responding to inquiries and resolving patron complaints.
• General knowledge of Library policies and procedures.
• Knowledge of customer service techniques and protocols
• Working knowledge of applicable occupational health and safety legislation.
• General knowledge of Ottawa Public Library policies and procedures related to health and safety.

COMPETENCIES, SKILLS AND ABILITIES

WHAT YOU NEED TO KNOW

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.