Implementation Associate

Business Consultant (Implementation Associate)

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Base pay range

CA$80,000.00 / yr - CA$100,000.00 / yr

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About Fulfil

Fulfil is the modern ERP for commerce. Built to power the fastest-growing eCommerce brands, our platform brings together order management, inventory, accounting, and more, turning complex operations into a strategic advantage.

We’re trusted by brands like HexClad, Ridge Wallet, Caraway, and Resident, and backed by people who want to change the way merchant operations are run. We believe in deep work, radical accountability, and building tools that let sharp people move faster.

About the Role

We’re looking for an ambitious Business Consultant (Implementation Associate) who wants to learn by doing, working alongside the sharpest operators in modern commerce and taking real ownership from day one. This is not a traditional ERP role (no archaic workflows or 18‑month go-lives). Instead, you’ll become a full‑stack consultant, using AI tools and hands‑on experience to implement Fulfil at some of the most exciting brands in the world.

You’ll apprentice under senior implementation specialists while owning meaningful parts of real customer projects. From kickoff to go‑live and beyond, you’ll work directly with our merchants to help them get the most out of Fulfil’s platform.

And yes, you’ll travel. We fly out to work with customers in person across North America and the UK, and you’ll be right there with us.

Location : Downtown Toronto (in‑office 5 days per week)

Type : Full‑Time

Expected Start Date : ASAP

What You’ll Do

• Support and own the onboarding of new merchants by helping configure and launch their operations on Fulfil
• Own execution and collaborate with senior implementation specialists as part of a hands‑on apprenticeship
• Own specific workstreams and deliverables within larger implementation projects
• Gather business requirements and map merchant workflows (order to cash, purchase to pay, inventory, etc.)
• Use AI tools like ChatGPT, Claude, and Zapier to streamline configuration and documentation
• Work through technical projects such as EDI and API integrations with warehouses, marketplaces, and third‑party partners
• Help troubleshoot, test, and optimize Fulfil setups pre‑ and post‑go‑live
• Travel on‑site to work directly with customers, understand their operations, and build deep context
• Work with stakeholders across Sales, Product, Engineering, and Merchant Success to ensure a seamless handoff post‑implementation
• Grow into a full‑stack implementation consultant, fluent in both business problems and technical solutions

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