Associate Site Reliability Specialist

Company : CGL

Department : Information Technology

Employment Type : Temporary Full Time (6 months)

Work Model : Hybrid

Language : This role operates in English

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society, and our team is essential to deliver on this strategy. That’s why we prioritize our people to ensure we provide a strong culture and development opportunities which enable our team to thrive and live our purpose. The best part is that you will work with people who care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

The Site Reliability Associate (SRA) is a specialized role within the field of software engineering that focuses on maintaining highly reliable and scalable software systems. SRAs execute tasks to maintain the health of the ecosystem of the applications and services. These tasks also ensure the applications operate smoothly and reliably with excellent user experience. This is an excellent opportunity for recent graduates.

How you will create impact :

• Monitor system performance and availability, and take actions to rectify issues identified.
• Respond promptly to incidents following predefined plans and procedures, including batch jobs, message queues, system integration components, and end-user reported incidents.
• Analyze root causes of incidents following incident response plans.
• Prevent future occurrences of incidents by fixing root causes and recovering damaged data.
• Build effective monitoring and alerts to discover errors.
• Use development tools to analyze root causes of problems.
• Develop tools that monitor the ecosystem and enable self-diagnosis.
• Adopt best practices and continuously improve systems and processes to enhance reliability and performance.
• Collaborate with teams like Policy Fulfilment and business stakeholders to determine feasibility and troubleshoot issues.
• Work with external teams (e.g., DCM, Kyndryl) to integrate and optimize document services, providing assistance when needed.

How you will succeed :

To join our team :

What you need to know :

What’s in it for you?

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