Assistant Service Manager

Looking for a greatopportunity to work in Canada’s largest Automotive Group? Join the Familytoday, the Dilawri Lifestyle is waiting for you!

Mercedes-Benz Boundary is currently looking to fill aposition of an Assistant Service Manager.

Essential Duties :

• Assist customers with service reminders, making appointments, recall notifications, service visit follow-ups, and maintain a positive relationship with customers.
• Ensure high quality service and repairs are provided to customers.
• Maintain service records and reporting procedures required by the manufacturer and general management.
• Ensure processes & standards are followed to ensure customer satisfaction and efficient operations.
• Handle escalated customer complaints.
• Assist the Service Manager with general service day-to-day operations.

All successfulapplicants must possess the following qualities :

• Minimum of 5 years' of combined experience in an automotive service environment (e.g. : Service Advisor, Technician, and / or Shop Foreman).
• Effective administrative and management capabilities.
• Self-efficient, organized, dependable.
• Excellent communication skills both written and verbal.
• Strong attention to detail, strong organization skills, and must be able to effectively multi-task.
• Able to work under minimal supervision.
• General understanding of vehicle mechanics.

Advantages of the DilawriLifestyle

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package
• Exclusive Dilawri offers
• A true Family culture

Dilawri Group ofCompanies isCanada’s largest automotive group with 75+ franchised dealerships representing35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, BritishColumbia, and Washington DC.

Privately owned and operated by the Dilawri familysince 1985, the company continues to expand its footprint in Canada, buildingon its history of excellence in the automotive industry.

With more than 4,000employees, Dilawri Group of Companies is proud to offer exceptional productsand customer service in every dealership.

Dilawri Group ofCompanies is not only a leader in the automotive industry, it is also a leaderin the communities it serves, having established The Dilawri Foundation in2002.

The Dilawri Foundation has contributed tens of millions of dollarsthroughout Canada supporting a variety of charitable causes.