Lead Technical Program Manager

Overview

The Security Solutions Data Science team is looking for an experienced Technical Program Manager with an understanding of data science who is eager to take on the responsibility of managing a wide variety of data science projects. The person in this role will join a team of leading edge data scientists who use AI to secure the legitimate movement of money for everyone. We are working to solve fraud related problems for our customers through AI as a foundation for new product offerings.

The Technical Program Management team enables smoother execution of the Security Solutions Data Science program to make our stakeholders’ lives easier. You will interact with data scientists, product managers, engineers, and senior leaders across partner teams in the organization to deliver complex projects. You will define roadmap deliverables, develop execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and translate technical expressions into business terminology. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail-oriented, with a solid technical background and excellent problem-solving skills.

All staff at Mastercard are expected to demonstrate Mastercard Way cultural values every day — own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers.

As a Lead Technical Program Manager for data science, you are expected to perform the following general responsibilities :

Role

Primary liaison between product and data science, managing day-to-day planning and execution of data science projects through the entire engagement process, from business understanding through model deployment and monitoring

Serve as the first point of contact for your teams or business line / service and be the single source of truth for status, providing the correct information and associated data about the state of the project to the right audience with the right focus

Gain a deep understanding of the AI Playbook, apply to project management tracking, inform and train stakeholders to ensure adherence

Build strong partnerships with product and technology teams and ensure alignment with data science efforts

Translate technical approaches and outcomes into business language

Understand the business strategy and design approaches within product, program, or domain with depth to be credible and influential with teams they work with

Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Report progress to teams and senior leadership in regular cadence, potentially representing segments of or the entire program

Work with data scientists and engineering teams to build / improve ways of working and identify and mitigate risks or issues that may impact the plan

Conduct meaningful retrospectives and create action plans to implement changes at the team level

All About You

It is not expected that any single candidate would have expertise across all these areas.

Experience with project management, operating autonomously across multiple teams, with demonstrated critical thinking and thought leadership

Demonstrated experience breaking down problems, organizing work, planning, and building

Successful at helping product, data science and engineering teams make trade-off decisions by considering data including business goals, technical platform strategy, customer experience and maintainability; skilled at recognizing obstacles and facilitating their resolution

Proven track record of data-driven decision making and applying continuous improvement methodologies across teams

Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding respect across the organization

Excellent organization, interpersonal, administrative and problem-solving skills

Strong communication skills at all levels of the organization

Capable of working independently but with a collaborative nature

Ability to navigate a matrix organization

Mastercard is a merit-based, inclusive, equal opportunity employer. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with inherent risk to the organization. It is expected that every person working for or on behalf of Mastercard is responsible for information security and must :

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach; and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming the role will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada : $121,000 - $169,000 CAD

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