Key Account Manager - Growth Channels

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play.

Mattel is at its best when every member of our team feels respected, included, and heard when everyone can show up as themselves and do their best work every day.

We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team :

The Growth Channels Sales team works to achieve sales targets and business metrics, while also spearheading initiatives to build long term growth, by selling some of the most iconic brands in the world at key accounts in Canada.

The Opportunity :

We are currently looking for an Associate Manager National Accounts with a strong desire to be a part of a winning / high performing team.

This individual will lead our efforts to expand the Mattel business and fuel the next phase of growth with new and existing retailer partners across the country.

This role is customer facing and will drive the customer agenda and provide strategic and operational day-to-day leadership of the assigned customer base.

The position will deliver results by influencing cross functionally and building effective customer relationships. This role will provide exposure to all our brands and business teams.

What Your Impact Will Be :

• Focus on Growth Channel account expansion
• Collaborate with a network of distributor partners by establishing regular buyer contact, attending rep meetings, executing market visits, building a promotional calendar, diligently capturing commitments and following through all the way to execution.

Help to establish respect and confidence with customers. Build and strengthen relationships across customers, brokers, and distributor partners.

• Drive revenue growth and new points of distribution
• Business planning and forecasting as necessary to support strategic selling plan
• Lead regular business meeting with various accounts including meeting preparation, POS / Ship data analysis, action plans and appropriate follow ups
• Develop and drive strategic plans to meet or exceed revenue goals. Have high engagement with customers and broker partners to collaborate and partner during the planning process.
• Manage assignments such that business opportunities are identified, and plans are in place to realize them in both digital and bricks and mortar
• Accountable for all sales planning and item forecasting for multiple emerging channel accounts
• Effective management of O&A (trade) against assigned budget
• Manage day-to-day account details internally and externally including order / shipping follow-up, in-store distribution, sales information / product samples, quote sheets and item set-up, inventory management & requests from accounts
• Interacts regularly with business and extended Mattel teams to support and enhance the business. Review weekly reports, customer sales and marketing programs and other data as necessary.

Recommend solutions and actions to achieve account plus Mattel goals. Build relationships within multiple levels of the customer organization.

• Develop and manage collaborative partnerships and ownership of joint business plans with key customers
• Ad-hoc reports and projects as needed
• Travel within Canada at least one time per quarter and to the US twice a year.
• All other duties as assigned.

What We’re Looking For :

• 5 years sales experience selling into National Accounts and / or distributors.
• A self-starter with relentless focus on growing the business and achieving sales goals
• Demonstrable success at creatively solving problems and implementing those solutions.
• Must have strong presentation, negotiating and listening skills
• Ability to adapt communication style based on the audience. Ability to communicate in a clear and professional way, both written and verbal
• Selling experience within consumer products, preferably across multiple brands
• History of setting and delivering a growth agenda
• Experience developing and managing trade budgets
• Strong interpersonal skills, comfortable working in a team environment
• People leadership experience an asset
• Organized with excellent attention to detail and follow-through
• Ability to work under pressure in changing environment
• Excellent organizational & analytical skills including forecasting experience
• Strong PC skills (Excel / Word / Power Point) required
• Cognos skills an asset
• CPG and / or Toy business experience an asset
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other roles.

How We Work :

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential.

We live up to our purpose employing the following behaviors :

We collaborate : Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results.

Partnership is our process and our collective capabilities is our superpower.

We innovate : At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact.

We welcome new ideas and value new initiatives that challenge conventional thinking.

We execute : We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes.

We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work :

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential.

Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.