Senior Technical Writer

Senior Technical Writer

On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Technical Writer.

Senior Technical Writer – Job Description

Create content for the audience - You'll write audience-centred content that is clear, accurate and complete by following internal and department standards and general standards for plain language and design

Manage documentation projects - You will provide documentation plans and work effort estimates, prioritize work to meet timelines, analyze documentation requirements and recommend solutions to our internal partners.

Look for opportunities for improvement - You will ask for end-user feedback and find ways to improve the employee and client experience

You will suggest ways to improve site navigation, documentation design and online communications

You will research new methods and best practices for documentation

Work closely with internal partners and subject-matter experts to make sure information is correct and complete

Work independently and with the team - You'll work with minimal supervision, keeping management informed and escalating issues when needed

You'll work with the team to deliver large communication projects and independently lead small to medium projects

You will participate in project meetings, contribute to post-implementation reviews, and support team members by sharing expertise, knowledge, and information

Senior Technical Writer – Mandatory Skills

5+ years of experience in technical writing

Skilled at writing in plain language

Strong communication skills, both written and verbal

Time management skills

Strong understanding of metadata and previous experience with search engine optimization (SEO)

Previous experience with HTML or a related language

Strong relationship management skills; able to work in a consultative capacity and elicit the requirements from business partners and SMEs

Senior Technical Writer - Nice to Have Skills

Bilingualism in English and French is an asset.

Previous experience with editing

Previous FI experience

Any technical writing education or certification

Senior Technical Writer - Assignment Start Date

ASAP – 6 months to start

Senior Technical Writer - Assignment Location

Toronto, ON – Work Hybrid