Customer Operations Administrator

Altohelix, a Canadian company, specializes in drone hardware, mobile laser scanners, and professional drone training tailored for professional and industrial applications. As an authorized dealer for leading brands such as DJI Enterprise and FARO 3D laser scanners, the company excels in providing state-of-the-art products and solutions for accurate geospatial data collection. Since its inception in 2016, Altohelix has trained thousands of RPAS pilots through Transport Canada-compliant ground schools and specialized industry training programs. Altohelix is committed to enhancing efficiency and precision in diverse sectors with cutting-edge technology and expertise.

We are seeking a highly organized and proactive Customer Operations Administrator to support our customers throughout their entire lifecycle-from post-purchase follow-ups to scheduling training, coordinating logistics, tracking orders, planning events, and assisting with internal operations. This role is ideal for someone who enjoys working directly with customers while keeping the operational and logistical side of the business running smoothly.

Key Responsibilities

Customer Success & Support

• Follow up with customers after purchase to ensure successful onboarding
• Provide shipping details, updates, and delivery confirmations
• Check in to ensure products are working properly and escalate issues as needed
• Schedule customer training sessions and track attendance
• Answer general customer questions or route them appropriately

Operations & Logistics

Sales Support

Administrative Support

Qualifications

Nice-to-Have Skills

What We Offer