Digital Automation Technician / Specialist, Automation Systems

Digital Automation Technician / Specialist, Automation Systems

Join to apply for the Digital Automation Technician / Specialist, Automation Systems role at RICOH COLOMBIA.

This position is based in Woodstock, ON

Job Description

The Service Advantage Digital Automation Technician works within a designated Service Advantage Partner location as a resident on‑site Service Technician. Services and repairs a variety of Partner sold equipment at customer locations. The Digital Automation Technician will perform robotic, workstation, and partner structure preventative and break‑fix maintenance while managing priorities on all daily activities. The overall job function will be to perform as a front‑line automation system support technician.

Job Duties And Responsibilities

• Performs repair of automation equipment, bots, or systems by utilizing specific mechanical, electronic, electro‑mechanical, and robotics skills.
• Demonstrates high level of proficiency in their area of expertise as well as taking on a lead / coordinator role as needed / directed.
• Performs a full range of servicing and repair procedures including diagnostics, inspection, operation, installation, preventative maintenance, removal, and retrofits for highly complex automation systems.
• Performs automation system triage, addresses hardware failures, and resolves system issues.
• Diagnoses problems using repair manuals, or parts catalogs as necessary; utilizing hand tools, power tools, hoists, and other equipment.
• As a specialist, provides 2nd level technical support to other technicians.
• Identifies repair needs to eliminate ongoing and future failures.
• Adheres to established processes and maintenance procedures to achieve the established Service Level Agreement.
• Responsible to achieve customer Key Performance Indicators per Service Level Agreement for scheduled periodic maintenance and system uptime performance.
• Documents maintenance activities utilizing clients' Maintenance Management System.
• Performs preventive maintenance on customer automation systems, ensuring safety, proper functionality, inspecting, cleaning, and repair.
• Provides partner‑level direct communications and interaction.
• Completes technical training on equipment as required.
• Demonstrates required digital competencies associated with assigned products and level assignments.
• Completes technical training on assigned automation systems.
• Reviews all technical information about supported products, including new and updated information as it becomes available.
• Performs all safety procedures and follows established safety guidelines including lockout / tag‑out.
• Required to perform other duties related to partner support as assigned.

Qualifications

Experience and proficiency in the following areas :

Preferred Qualifications

Skills

Working Conditions, Mental And Physical Demands

About Us

Come Create at Ricoh : If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest In Yourself

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

IT Services and IT Consulting

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