Manager of Veterinary Operations

Manager of Veterinary Operations - Contract opportunity

Do you love animals and the people who love them? Are you passionate about joining an organization where people are their top priority and medicine is supported at the local level?

NVA Canada, a leading and innovative provider in the veterinary field, is seeking a highly qualified and experienced Manager of Veterinary Operations to join our dynamic team on a contract basis.

With a commitment to excellence, servant leadership, and a passion for animal care, we strive to provide top-notch veterinary services that make a positive impact on the well-being of pets and their owners.

We are looking for an accomplished Manager of Veterinary Operations to oversee and support our operations team and enhance the efficiency of our veterinary services.

The ideal candidate will bring a wealth of experience in veterinary operations, demonstrating strong leadership, strategic thinking, and a deep understanding of the veterinary industry.

This is a contract position with the possibility of becoming full-time permanent in the future.

What You’ll Do :

• Provide ongoing support to hospitals to evaluate business operations and drive medical and client service excellence, conduct ROI analyses, source and / or create needed hospital support materials.
• Manage uploading and maintenance of medical advisory board resources on Go Fetch, ensuring efficient operation, support, and resources.

Operational & Medical Best Practices :

• Evaluate & Support best practices through in hospital and virtual consultations as requested.
• Ensuring that all company policies and guidelines are respected throughout the workflow process.
• Supporting NVA initiatives and key strategic objectives by supporting the field operations team and HLT(hospital leadership teams) to create business plans and SOPs that support improvements.
• Reviews of stable but underperforming hospitals to identify areas of improvement for hospital leadership teams & Field Ops Leaders.
• Onsite assessments and support for high performing hospitals wishing to expand or improve service offers, address team culture, drive new medical practices, or improve efficiency.
• Focus on DVM and staff scheduling to create efficiencies in the hospitals.
• Review opportunities that will create additional services and expand top line and improve operational effectiveness,
• Help to identify needs, host, and support Best Practice Days, MDVM days, and Leadership events.
• Monitor hospital medical practices to ensure the highest standards of veterinary care.
• Support hospital medical practices to ensure the highest standards of veterinary care.

MDVM (managing doctor) Support :

• Support and develop tools and resources to create efficiencies and financial best practices.
• Collaborate with the DVO, Operational Effectiveness Team, Field Ops and Talent and Learning to create best practices and resources.
• In collaboration with Operations, create opportunities for cultivating community and sharing best practices.
• Identify tools and resources to be able to provide our MDVM community and assist them to be more effective in their role and be active participants in the whole business model.

Project Support :

• Collaborate with key stakeholders on creating a resource for hospital assessments for the field operations team.
• Work with the DVO on creating a living document on innovations in veterinary medicine and in particular the impact and usage in operational best practices.
• Collaborate with key stakeholders on creating a document that lists and reviews medical equipment and new services with respect to cost, ROI, and necessary SOPs.

Qualifications :

• Doctor of Veterinary Medicine (DVM) degree and licensure to practice.
• Proven experience in veterinary operations management, preferably in a leadership capacity.
• Excellent communication and interpersonal skills, with the ability to coach and mentor veterinary professionals effectively.
• Demonstrated ability to analyze data, conduct ROI analyses, and make data-driven decisions.
• Familiarity with regulatory requirements and compliance standards in the veterinary industry.
• Strong organizational skills and ability to multitask and prioritize effectively in a fast-paced environment.
• 7 years of experience as a practicing veterinarian, experienced at managing a veterinary hospital and be comfortable with up to 50% travel.

Previous hospital ownership is an asset.

The candidate will demonstrate strong leadership, have a deep understanding of the veterinary industry, and develop strong relationships with key stakeholders.

Who we are :

National Veterinary Associates ("NVA") is the largest private owner of freestanding veterinary hospitals, pet resorts and specialty pet hospitals in the United States and Canada.

Each general practice hospital, and pet resort operates under their own brand. With recent rapid growth locally, NVA Canada is looking for dynamic people with the ability and knowledge to manage the operation today and tomorrow, while also looking to scale support for a much larger and complex growing organization.

A cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts, and our teams.

We find people who exemplify the same servant leadership approach are best suited for NVA. We are a support centre and community that cares for the care giver and is dedicated to the love of animals and the people who love them.