Office Clerk

Office Clerk

The Office Clerk is responsible for supporting the daily operations of one or more Managed Services locations, including copy, print and scanning production, operation of a mail and courier centre, and maintaining billing logs and reports. The position supports the region's Managed Services during implementation and provides coverage during absences and vacations at Ricoh Managed Services locations, supporting operational objectives at all customer sites within a geographic territory.

Job Description

As described above, the Office Clerk ensures seamless daily service and quality of operations across site facilities. The role demands flexibility to travel to various client locations within a territory and the ability to adapt to evolving service needs.

Responsibilities

• Maintain accurate, complete and up-to-date Site Procedure Guides, forms and logs.
• Collect data for the monthly management report as directed by the Site Manager/Supervisor.
• Order paper, toner and other office supplies.
• Assist the Site Manager or Supervisor with suggestions for improving processes and procedures.
• Assist in the training of new and existing employees.
• Report to and work at various Managed Services client locations based on business needs and schedules.
• Perform other duties as assigned by the manager.

In the absence of onsite personnel, may perform any of the following duties:

Mail

• Process all incoming and outgoing mail.
• Perform other mailroom functions such as mail fulfillment, sorting, filing and packaging shipments for delivery to multiple locations.
• File and label documents and other materials for storage and retrieval.
• Handle shipping and receiving, including the movement of boxes and equipment.
• Provide courier service for pickup and delivery of mail and copy jobs, on campus and offsite.

Copy

• Assist in the Copy Centre and perform all functions required to deliver copy requests, including the use of binding, folders and laminators.
• Perform scanning and indexing of client documents.
• Perform basic troubleshooting (e.g., paper jams) on all equipment used within the Ricoh Centre.

General

• Perform front desk receptionist duties.
• Assist in coordinating work assignments to meet specific deadlines and service deliverables.
• Manage all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor.

Qualifications

• High School Diploma or equivalent work experience.
• Minimum of 1 year experience working in a mail room, copy centre or customer service.

Skills

• Experience with a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment.
• Excellent interpersonal skills with the ability to quickly develop business relationships.
• Ability to multitask and stay organized.
• Strong self‑motivation to drive results.
• Excellent verbal and written communication skills.
• Basic knowledge of Microsoft Office 365 applications.
• Always present a professional image to customers and vendors.
• Ability to lift up to 50 lbs. as required.

Other

• Present a professional image at all times to customers and vendors.

About Us

Come Create at Ricoh: We are a team of information seekers and customer‑obsessed collaborators who aspire to deliver services, solutions, and technologies that empower business success. Join us to help drive high‑performance teamwork and our commitment to excellence.

Invest In Yourself

• Choose the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team‑member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.