First Nations, Metis, Inuit Candidates- Call Centre Agent (Indigenous Class Action Projects)

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The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki ( Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community.

Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills.

For more information, visit ourchildrensmedicine.ca

Do you have customer Service experience? Are you passionate about community? Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders?

If so we want to hear from you! Deloitte is looking for passionate, motivated and experienced candidates to join our dynamic team as a Remote Call Centre Agent for our Indigenous Class Action Projects.

About the team

Our Operate Contact Centre provides support for customers and end users leveraging our workforce solutions and diverse base of professionals across Canada and globally.

Our team works as the primary point of contact for client requests related to various support programs. Beyond contributing to our Contact Centre efforts, you'll also have the enriching opportunity to join our rapidly growing Indigenous community at Deloitte.

This community comprises diverse talents from Indigenous backgrounds spread across various service lines from

coast to coast to coast who come together to celebrate community, culture, and belonging through Indigenous gatherings and more

What will your typical day look like?

As a Remote Contact Centre Agent on Indigenous Class Action Administration Projects. Your day-to-day responsibilities will include :

Empathetic Customer Support :

• Engage with compassion and cultural sensitivity when responding to customer inquiries via phone and email.
• Navigate through sensitive topics related to Indigenous class-action settlements with empathy and understanding.

Exceptional Communication :

• Provide timely and accurate responses, using industry technologies to ensure efficient and effective communication.
• Adapt your communication style to meet the diverse needs of individuals, demonstrating a commitment to inclusivity.

Navigating Complexities :

• Assist individuals in understanding and navigating the complexities of Indigenous Class Action Administration Projects.
• Guide clients through sensitive issues, maintaining a non-judgmental and supportive approach.

Innovation and Improvement :

• Identify opportunities for innovation to enhance the overall client service delivery experience.
• Collaborate with the team to improve processes, ensuring a streamlined and supportive experience for those seeking assistance.

Benefits :

At Deloitte, we recognize the pivotal role a supportive and inclusive workplace plays in the well-being and success of our team members.

As part of our steadfast commitment to fostering a healthy work-life balance and acknowledging the diverse needs of our employees, we extend a range of unique benefits, in addition to the standard health, dental, and pension offerings. These include :

• Paid Indigenous Cultural Days : Deloitte values the importance of cultural connections. Our Indigenous team members are provided with paid Indigenous Cultural Days, allowing them to celebrate their culture without needing to take personal time off.
• Generous Time Off : Enjoy a total of 39+ days off throughout the year, combining vacation days, wellness days, and Deloitte Days.

We believe in the significance of taking the time needed for rest, relaxation, and personal well-being.

• Mental Health Support : Prioritizing mental health and well-being, we offer $4000 in mental health support ensuring a holistic approach to mental well-being.
• Wellness Dollars : Deloitte provides $1300 in wellness dollars to each employee every year, which can be dedicated to Indigenous wellness-related benefits, such as traditional medicines, or traditional healers.
• Flexible Ways of Work : Whether you prefer working remotely from home or in our offices, our roles are designed to accommodate your preferences.

Remote work allows you to stay in your community and work tax-exempt for those who qualify. We have done our best to make our offices are inclusive, featuring designated smudge rooms, and Downie Wenjack Legacy Spaces.

Indigenous Employee Resource Groups : Explore our diverse communities at Deloitte, such as the Indigenous and Allies Community, Indigenous Community, and the Indigenous Professional Circle.

These inclusive spaces are designed for Indigenous team members to regularly connect, attend events, and share experiences.

Total Rewards

The salary for this position is $40,000 annually and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people.

We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.

Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization.

Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 39+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure

Self-identify as Indigenous (First Nations, Inuit, Métis).

• Strong written and verbal communication skills.
• Demonstrated empathy, compassion, and cultural sensitivity.
• Excellent listening skills, especially in navigating sensitive topics.
• Professional customer service skills with a strong phone presence
• Previous customer service or contact centre experience
• Flexibility and quick learning in a dynamic environment.
• Self-driven with attention to detail and follow-through.
• Availability to work flexible schedules, including evenings until 8 : 00 pm EST.
• Ability to work independently and exercise good judgment
30+ days ago