Job Description
Customer Support Analyst
Jonas Software Club Division
We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus.
The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.
The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems.
We offer excellent career growth opportunities, benefits package, and a great business casual working environment.
JOB RESPONSIBILITIES :
Use your skillsets to troubleshoot Client Issues in a timely manner
Listen and serve as primary Support liaison between Clients and Jonas
Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications.
Collaborate with other departments or offices as necessary to expedite resolutions
Promote and maintain a high quality, professional, service-oriented company image among clients
Assist with testing of the Club product
JOB QUALIFICATIONS :
Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
Requires 2 - 3 years of customer service
Customer service experience preferably in the software industry
Must be able to multi-task in a fast-paced environment and set priorities within time constraints
Courteous and professional phone manner, demeanor and attitude are essential
Proven ability to meet deadlines
Excellent organizational, time management, punctuality and customer service skills
Must be able to work independently as well as coordinate efforts with other team members
Detail oriented with an ability to prioritize task
Good team player, yet willing to take personal responsibility for resolution of issues
Strong PC and system navigation skills, specifically in a Windows-based environment
Excellent, effective and clear verbal and written communication skills and interpersonal skills required
Must be willing to work shift that could start anywhere from 8 AM EST up until 8 PM EST
High School Diploma / Some college preferred / college degree
Accounting Degree and / or experience is an asset
Customer Service Analyst
We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. Requires 2 - 3 years of customer service. Customer service experience preferably in the software industry. Excellent organizational, time management, punctuality and c...
Customer Service Analyst
Develop and maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service). Roofing and Building Maintenance Division is sea...
Customer Service Analyst
We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. Requires 2 - 3 years of customer service. Customer service experience preferably in the software industry. Excellent organizational, time management, punctuality and c...
Sr Analyst, Customer Services
The Senior IT Customer Services Analyst’s role is to ensure that the performance obligations of in-house computing systems are met and are in line with the standards set by Magna Global IT. The Senior IT Analyst is also responsible for being the primary IT escalation point for the senior leadership ...
Senior Financial Analyst, North American Customer Fulfillment
Our Customer Fulfillment network is renowned for being world-class, delivering packages to customers across the world. CACF Finance is looking for a Senior Financial Analyst to be the trusted finance partner for multiple fulfillment centers to drive cost controllership and provide business insights....
Customer Service Sales Analyst
Work with customer to ensure past due invoices are actioned. Manage POs in customers Portal where required. Review past repair history, entry into service information and warranty periods for individual contracts. Host and/or participate in Teams meetings with suppliers and customers as required to ...
Financial Analyst - FPA
Assess completeness and reasonableness of financial requirements; analyze, interpret and communicate financial transactions to management. Create complex financial models by utilizing advanced excel functions including pivot tables, macros and VBA scripts. Provide key financial schedules used for s...
Customer Service Representative- Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Full-Time Customer Service Agent (Paid Training)!
Now Hiring - Customer Service – Call Centre Health Care Support. We are currently hiring call center/customer care agents to connect with people to solve account issues, working to provide a solution that will work for both the consumer and the organizations we serve. Prior customer service ex...
Customer Service Sales Representative
Position Title: Customer Service Representative. ...