Head of Information Technology – SkillsWave

JOB SUMMARY :

As the IT Leader at SkillsWave, you will be the primary point of contact for all internal IT needs, responsible for ensuring the smooth operation of our technology infrastructure and digital systems.

Working closely with an outsourced tech firm handling the tech stack and hardware support, you will play a crucial role in optimizing our IT environment to support our growing business needs.

HOW WILL I MAKE AN IMPACT?

• IT Strategy and Planning : Develop and execute an IT strategy aligned with the company's objectives, leveraging technology to enhance operational efficiency and support business growth.
• Systems Administration : Manage and maintain the company's IT infrastructure, including network systems, servers, cloud services, CRM and customer-facing technology, software applications, ensuring reliability, security, and scalability.
• User Support : Serve as the primary point of contact for all internal IT support requests, troubleshooting hardware and software issues, and providing timely resolution to minimize downtime.
• Vendor Management : Collaborate with external tech partners and vendors, including the outsourced tech firm, to coordinate IT projects, procurement, and service delivery, ensuring SLAs are met.
• Cybersecurity and Data Protection : Implement and maintain robust cybersecurity measures, including firewalls, antivirus software, and data encryption, to safeguard sensitive information and mitigate security risks.
• IT Policies and Compliance : Develop and enforce IT policies, procedures, and best practices to ensure compliance with industry standards and regulatory requirements, such as GDPR and HIPAA.
• Technology Evaluation and Implementation : Research and evaluate emerging technologies and tools to drive innovation and improve business processes, leading the implementation of new systems as needed.
• Training and Documentation : Provide training and technical documentation to educate employees on IT best practices, security protocols, and use of company systems and software.
• Hardware and Asset Management : Oversee hardware procurement, inventory management, and asset tracking, optimizing resource allocation and lifecycle management.
• Disaster Recovery and Business Continuity : Develop and maintain a comprehensive disaster recovery plan and backup strategy, ensuring minimal disruption to business operations in the event of a system failure or data breach.

WHAT IS D2L LOOKING FOR FROM ME?

• Technical Proficiency : Strong technical skills across a range of IT disciplines, including network administration, systems integration, cybersecurity, and cloud computing.
• Problem-Solving : Analytical mindset with the ability to troubleshoot complex IT issues and develop innovative solutions to optimize system performance.
• Communication : Excellent communication skills with the ability to translate technical jargon into layman's terms and effectively interact with non-technical stakeholders.
• Collaboration : Ability to work collaboratively with external vendors and internal stakeholders to achieve shared objectives and deliver high-quality IT services.
• Adaptability : Flexibility to adapt to evolving technology trends and business requirements, adjusting IT strategies and priorities accordingly.
• Attention to Detail : Meticulous attention to detail and a commitment to maintaining accurate records and documentation.

Suggested Qualifications :

• Bachelor's degree in Information Technology, Computer Science, or related field (Master's degree preferred).
• 5+ years of experience in IT roles, with proven expertise in systems administration, network management, and cybersecurity.
• 3+ years experience with a modern CRM and related integrations to secondary systems.
• Experience managing IT operations in a small to mid-sized company, preferably in a startup or scale-up environment.
• Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA are desirable.
• Strong project management skills and experience leading IT projects from conception to implementation.
• Experience in B2B2C fields a plus.
• Pro-active, positive, can-do disposition, with evidence of the ability to support growing teams with integrity and flexibility.

Join us in our mission to revolutionize the future of work through technology and education. If you're passionate about leveraging technology to drive business success and thrive in a dynamic, fast-paced environment, we'd love to hear from you!

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment.

We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome :

• At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases.

We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world.

If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.

com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially.

D2L maintains a drug-free workplace.