We enable financial institutions to become digital leaders.
As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day.
Each code, each voice, each contribution, each challenge, each success is celebrated here.
We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.
About the job :
We are looking for Support Manager, experienced in providing post implementation support for software solutions in financial institutions.
Ideal candidates have multiple project experience along with software development experience in banks and with more than 8 years of experience.
What you will be doing :
- Weekly planning with team and monitoring of open tickets
- Monitor and Facilitate team to identify solutions for the open issues
- Maintain customer relationships and increase CSI
- Ensure that support provided is within the agreed SLAs
- Prepare and communicate regular status reports to the clients
- Plan, communicate and execute change requests throughout the support lifecycle
- Guide and review Requirements Documents for change requests
- Identifying and managing the risks, assumptions, issues, and dependencies of the project and communicating through project status reports and project boards
- Support Contracts and SLA management
- Train and groom the support team members
- Deliver Remarkable customer experience
- Engage with customer to address any dissatisfaction and drive corrective actions
- Manage and escalate critical customer issues to bring right level of expertise
- Communicate at all levels among customers, escalation, engineering / development team, service managers about the progress and action plan
- Develop Talent in the team aligning with the business objectives
- Create an innovative, open, and high performing culture in the team
- Drive operational metrics and build process compliance
- Drive Continuous improvement and active participation in initiatives
- Demonstrate ownership. Make timely, thoughtful, and bold decisions
What we are looking for :
- 8+ years of relevant working experience
- Banking / financial institutions experience is a must
- Any certification will be an add-on
- Experience in managing Support Teams, supporting software solutions in financial institutions
- CRM and Digital Banking experience will be an add-on
- Excellent Communication Skills Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience.
- Understand customer requirement
- Ownership and Problem-Solving mindset.
- Lead his team along with accountability
- Escalation management.
- Performance management.
- Customer management.
What we are offering :
- Rewards Beyond the Job : Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!
- Birthday Leave, Because You Matter : We value your special moments! Take the day off on your birthday and treat yourself.
- Global Impact, Cutting-Edge Tech : Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies.
Your skills will shape the future of our industry.
- Unleash Your Potential : Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
- Diverse, Vibrant Community : Be part of a dynamic environment that values diversity and inclusivity.
- Together Culture : Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events.
Special information sharing environment where you can update & align yourself.
Apply now and let's shape the future together.
About VeriPark :
We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels.
We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.
With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.
https : / / www.veripark.com
Unit Manager Legal Claims Support
We’re looking for a Unit Manager, Legal Claims Support, to join our growing team!. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. Oversee the day-to-day responsibilities of the Law Clerks, Legal Assistants and Administrative Support members....
Support Manager
Support Manager (Evening Shift). As an SAP Business One Support Manager you will be responsible for:. The role focuses on relationship-building, proactive, and reactive support activities, that in turn promote overall customer satisfaction, product adoption, retention and renewals. Manage and lead a...
Manager, Support Center Operations
The Manager, Support Operations provides resource and support services to all operations group within the Global Customer Support organization. This includes the following functional areas and disciplines: Support Representative New-Hire Training, Quality Assurance (Interaction Quality and Verificat...
Bilingual Customer Support Manager
Implement, oversee and support customer audit and reconciliation functions for assigned territory and complete/reconcile 90% of total territory in order to maintain customer account integrity and support company policies & procedures. Utilize customer service, analytical, and time management to supp...
Manager, Customer Support
By embodying our values of being humble, supportive, and truly giving a sh*t, the Success team ensures that all our customers can be successful in Jobber. Reporting to the Senior Director, Customer Support, the. We’re looking for someone who understands the importance of being a strong voice for our...
support services manager
Experience: 3 years to less than 5 years.Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services.Direct and control corporate governance and regulatory compliance procedures within establish.Hire and train or ar...
Senior Project Manager to lead the transition from single-sourced vendor management to a multi-vendor operational model for IT operations and application support in an enterprise
Senior Project Manager to lead the transition from single-sourced vendor management to a multi-vendor operational model for IT operations and application support in an enterprise. ...
Manager-in-training: Support Specialist
Are you a dynamo bursting with energy and ready to take on the world? Is your conversation so sparkling that you can make even insurance sound like the most riveting topic on the planet? If you're nodding your head in agreement, you're just the person we're looking for! AO isn't your average, run-of...
Sr. Finance Manager to support the Canadian expense management reporting for a large insurance client - 5146
Finance Manager to support the Canadian expense management reporting for a large insurance client -. Provide support to other deliverables on the Management Insights & Analysis team for critical tasks, and lead/support strategic Canadian/Corporate projects, as needed. In addition, this role will sup...
Sr. eCRM Project Manager (5 years) to support a eCRM (Oracle Fusion) implementation project for a large government organization
CRM Project Manager (5 years) to support a eCRM implementation project. Years experience with CRM (Commercial to the Shelf) products experience as a Project Manager. ...