Claims Officer

The Claims Officer is responsible for leading and managing claim investigations within Cash Vault Services (CVS). This role ensures accurate reporting, tracking, timely resolution of discrepancies, and proactive communication with clients. The position requires strong analytical skills, attention to detail, strong numeracy skills and the ability to work in a fast-paced environment while maintaining exceptional customer service standards.

This Claims Officer position will be based in Toronto, ON.

Key Responsibilities:

• Investigations for ATM Differences and Non-ATM claims
• Daily reporting of all customers (For different functions e.g., Deposit Processing, Cash Bin, ATM Rec, Cheque investigations, BOC, Precious Metals)
• Assisting Supervisors with Daily Metrics Data collection
• Assisting in investigation of Daily Outages and actioning as required (Pulling TRs, requesting rebalances, performing offsets, maintaining the daily differences tracker)
• Responding to customer emails, inquires in a timely & professional manner
• Daily reconciliation of ABM treasury holdings in an accurate and timely manner
• Identify and correct unit, treasury, and/or institution problems in a timely fashion
• Resolve low cash situations, unit problems, required rebalance, recovery of differences, crew training requirements and requests for emergency cash loads
• Liaise with Cash Operations Section Manager to rectify paperwork issues
• Establish and maintain a professional working relationship with internal and external customers
• Reporting any losses to Security
• Creating and maintaining statistical reports

Work Experience:

• 3–5 years in a similar role within reconciliation or settlement, 3 years working with financial departmental expense budgets/accruals would be an asset.
• Minimum 3 years working with financial departmental expense budgets/actuals.
• Financial Analyst and/or Project Management experience an asset.
• Advanced Excel skills (macros, formula-based analysis).
• Advanced database management skills for building and utilizing analytical tools.

What We Offer:

• Competitive salary and benefits.
• Permanent position.
• International company with career growth opportunities.

Join a team rich in diversity, respect, and growth to make the world a safer place for families, communities, and businesses. At GardaWorld Cash Services, we take our security responsibility seriously and strive to inspire trust.

Interested in an enriching and meaningful career? Join our ranks!