IT Support Associate (Entry Level)

Join to apply for the IT Support Associate (Entry Level) role at Phoenix .

What you’ll do

• Employee Onboarding & Offboarding : Prepare and configure laptops for new hires, grant system access and assist with first‑time logins across tools like Google Workspace and Slack, and support offboarding by reclaiming equipment and ensuring access is properly revoked.
• End‑User IT Support (Mac‑First Environment) : Provide day‑to‑day technical support to office staff by installing, configuring, and troubleshooting software on macOS devices.
• Hardware & Equipment Management : Manage requests for new or replacement hardware & peripherals and maintain an accurate inventory of IT equipment and office peripherals.
• Office Network & Infrastructure Support : Provide basic support for office network infrastructure such as troubleshooting connectivity issues, assisting with wired network requests (including patch panel to switch connections), and maintaining basic physical network organization and documentation.
• Device Management & Security : Manage library items, blueprints, and device policies as well as assist in enforcing security, vulnerability management, and compliance controls by administering Kandji and related device management tools.
• Identity, Access & MFA Enforcement : Assist with access and authentication troubleshooting by enforcing multi‑factor authentication (MFA) across supported systems, performing regular reviews of MFA status, and following up with employees to ensure full MFA compliance.
• Internal Tools & Workflow Support : Work with stakeholders to understand business needs before enabling new tools, ensuring tools meet security and operational standards. This includes assisting with building and maintaining Slack workflows and automations, as well as vetting and installing third‑party Slack apps and internal tools.

What you’ll bring

Why work at Phoenix?

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection and / or assessment process. If selected to participate in the recruitment, selection and / or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Thank you for your interest in joining the Phoenix team! While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.

Referrals increase your chances of interviewing at Phoenix by 2x.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Wellness and Fitness Services

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