Customer Service Manager
Position : Customer Service Manager
Location : Brantford, ON
Salary : $95,000 - $105,000
Overview :
A leading organization in the low-rise builder industry, situated in Brantford, is actively seeking a proficient Customer Service Manager to join its dynamic team.
This position offers a competitive salary range of $95,000 - $105,000, with additional perks and benefits.
Why Join?
- Company Culture : Immerse yourself in a vibrant company culture renowned for its dedication to customer satisfaction and excellence in project delivery.
- Career Growth : Seize the opportunity to advance your career in a leadership role, overseeing customer service operations in a dynamic and growing environment.
- Compensation Package : Enjoy a competitive salary range of $95,000 - $105,000, complemented by comprehensive benefits.
- Growth Opportunities : Engage in continuous learning and professional development while contributing to the success of low-rise construction projects.
Responsibilities :
- Manage and oversee customer service operations, ensuring prompt and effective resolution of customer inquiries, issues, and complaints.
- Collaborate closely with the project management team to address customer concerns and ensure project success.
- Lead a dedicated customer service team, providing guidance and support to ensure exceptional service delivery.
- Develop and implement strategies to enhance customer satisfaction and retention.
Skills and Experience :
- Construction Industry Knowledge : Demonstrated experience in customer service management within the low-rise construction sector.
- Leadership Skills : Proven ability to lead and motivate a team to achieve customer service goals.
- Communication : Excellent communication and interpersonal skills, with the ability to effectively liaise with customers, internal teams, and stakeholders.
- Experience : Minimum of 5+ years in a customer service management role within the construction industry.
- Education : Post-secondary degree / diploma in business, construction management, or a related field.
Extra Consideration will be given to those who have experience with : Customer Service Management, Low-Rise Construction, Project Management, Construction Industry, Residential Construction, Customer Satisfaction, Conflict Resolution, Leadership.
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