Project Implementation Manager III

PSC Software a division of PSC Biotech is a leading provider of cutting-edge cloud-based quality management and regulatory compliance solutions. Our software helps organizations streamline processes ensure compliance and improves overall efficiency delivering exceptional value to our clients. With specialization in meeting the needs of pharmaceutical medical device and other highly regulated industries.

At PSC Software we are passionate about providing innovative software solutions that empower businesses to achieve their full potential.

Your Role

The Project Implementation Manager III is responsible for managing client requests for the PSC Software Implementation Team. The incumbent is also responsible and accountable for the execution of the PSC mission to maintain the integrity and professionalism of our products and services while enabling steady growth and development." This is a remote position based in Toronto Canada.

• Works with the USA-based Sr. Program Manager Implementations to meet and exceed Project Goals for customers primarily in the USA Central and Eastern time zone.
• Ensures that Service Level Agreement (SLA) commitments to clients are met.
• Exceptional attention to detail and masters the ability to manage multiple project streams simultaneously and prioritize responsibilities.
• Embraces accountability for the clients projects from end-to-end; oversees the successful execution of those initiatives by the implementation engineers.
• Effectively partners and collaborates with the Business Development team on potential new customer implementations by assisting in requirement gathering
• Maintains comprehensive knowledge of ACE ACE Essentials and Audit Utopia features.
• Contributes to the development and maintenance of client training materials and videos.
• Gathers and maintains client requirements.
• Manages proper estimates are being prepared and approved for clients.
• Manages the timeline to deliver client required documentation such as Validation Plan Requirement Specifications Configuration Specifications Performance Qualification Test Results and Validation Summary Report.
• Conducts System Administration training sessions with new and existing clients.
• Manages on-going support relationship with the client through internal support tools such as JIRA and Freshdesk.
• Manages upgrades with clients to include demoing features and answering questions.
• Ability to quickly ramp up learn new software and build experience on-the-job.
• Acts as the key champion and escalates issues as needed.
• Leads the hand-off from Business Development including Project Kick off meetings training timeline setting and management progress tracking status updates weekly meetings and customer training and go-live efforts.
• Accountable for client satisfaction and successful project delivery.
• Ability to travel as needed.
• Other duties as assigned.

Requirements

Benefits

Offering a full suite of benefits PSC Biotech is firmly focused on diligently investing in our employees who enable our company to fulfill our mission and achieve success. We want to promote balance so you not only enjoy your work but also have the time and resources to live your life happy and healthy.

Equal Opportunity Employment Statement

PSC is committed to is committed to a policy of Equal Employment Opportunity with respect to all employees interns and applicants for employment. Consistent with this commitment our policy is to comply with all applicable federal state and local laws concerning employment discrimination. Accordingly the Company prohibits discrimination against qualified employees interns and applicants in all aspects of employment including but not limited to : recruitment interviewing hiring (or failure or refusal to hire) evaluation compensation promotion job assignment transfer demotion training leaves of absence layoff benefits use of facilities working conditions termination and employer-sponsored activities and programs including wellness social and recreational programs. Employment decisions will be made without regard to an applicants employees or interns actual or perceived : race color religion sex (including pregnancy gender identity and sexual orientation) national origin age (40 or older) disability genetic information or any other status protected by law.

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Required Skills :

Bachelors degree required in Science Content Creation Engineering or Business. 2 to 5 years of experience in a technical field within biotechnology. Strong written and verbal communication skills. Must be adaptable and be client service oriented. Ability to work in an environment that requires teamwork and the entrepreneurial / start-up mentality. Previous experience in content creation. Previous experience with electronic QMS LMS EHS PLM is preferred. Experience in Davinci Resolve is preferred. Experience with Descript is preferred. Experience with Adobe Captivate is preferred. Familiarity with PSC Software preferred. Must be able to work in a remote setting while supporting Central Standard Time (CST) United States. Equal Opportunity Employment Statement PSC is committed to is committed to a policy of Equal Employment Opportunity with respect to all employees interns and applicants for employment. Consistent with this commitment our policy is to comply with all applicable federal state and local laws concerning employment discrimination. Accordingly the Company prohibits discrimination against qualified employees interns and applicants in all aspects of employment including but not limited to : recruitment interviewing hiring (or failure or refusal to hire) evaluation compensation promotion job assignment transfer demotion training leaves of absence layoff benefits use of facilities working conditions termination and employer-sponsored activities and programs including wellness social and recreational programs. Employment decisions will be made without regard to an applicants employees or interns actual or perceived : race color religion sex (including pregnancy gender identity and sexual orientation) national origin age (40 or older) disability genetic information or any other status protected by law.

Key Skills

Business Development,Project Timelines,Business Process,Customer Service,Client Expectations,Account Management,Salesforce,Client Relationships,Project Management,ERP,Java,Client Service,Consultants,Management System,Procedures

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 100 - 110