Voyago is hiring a Full-Time Dispatcher / Driver in our Kitchener Schools office!
Your Role :
- Coordinate and assign daily school routes to ensure safe, timely, and efficient service
- Act as the communication hub between drivers, monitors, and supervisors to resolve on-the-road issues quickly
- Monitor vehicle locations in real-time and relay critical updates to drivers
- Respond to incoming calls and inquiries related to student transportation
- Maintain accurate records of daily operations, including attendance, absences, delays, and route changes
- Ensure all runs and drivers are accounted for and on schedule so no students are left behind
- Prepare and manage reports as directed by the Dispatch Supervisor
- Assist with scheduling and tracking vehicle maintenance as needed
- Cover a school route when needed or assist with vehicle switch outs
Requirements
You have dispatch experience in the transportation or service industry, or equivalent educationYou are able to use a radio to listen, respond, and communicate effectively with drivers while they are en routeYou have excellent time management and stress management skillsYou are a skilled multi-tasker who can prioritize multiple urgent and important tasksYou take initiative to solve problems and seek out the information needed to do soYou are able to accurately follow procedures to meet both corporate and legal requirementsYou have a strong track record of providing excellent customer serviceYou possess intermediate to advanced verbal and written communication skills (B2 to C1 level or equivalent)You are computer literate with proficiency in MS Office, including Word and ExcelYou have a clear understanding of the transportation industryYou are willing to upgrade your G class licence to a B class licence (all upgrade training provided by Voyago!)You are able to work Monday to Friday 6 : 00 a.m. to 3 : 00 p.m. (start and end times may be adjusted)Your Location :
This position is 100% in office located at 599 Wabanaki Drive Kitchener, ONHourly Rate :
The rate for this position is $22.15 per hour with benefits after 3 months.Benefits
We offer free B license upgrade to our dispatchersWe offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, and a great company perks programWe have a $1000 Employee Referral Bonus Plan for all staffWe are an Award Winning companyAs a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation providerWe focus on innovation and sustainable environmental initiatives
We support the development, work-life balance and well-being of our employeesWe build a supportive corporate culture that encourages diversity and enables our people to flourishWe enable our employees to have a positive social impact by deploying sustainable mobility solutionsWe offer our employees opportunities to build their own experience within a local, global GroupVoyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
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