Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description
Position Purpose summary : Reporting to the Director of Client Services, the Program Coordinator is responsible for providing leadership and direction to the Concurrent Disorders team. They are also responsible for monitoring employees to ensure that Toronto Harbour Light Ministries (THLM) is achieving and maintaining all targets, benchmarks, and standards of The Salvation Army and our Funders, and completing all required reporting. They support the mission, vision and values of The Salvation Army by providing clinical leadership to Toronto Harbour Light Live in Concurrent Disorder Treatment in accordance with Government contractual agreements and Salvation Army standards.
THLM is a 36-bed live in facility for men, located in Toronto, ON. The program also has capacity for up to four Day Treatment clients.
Accountabilities
Written and Verbal Communication
- Conduct daily Stand Up Meetings, Case Conferences and other meetings as required
- Ensure treatment planning, classes, counselling and discharges are delivered according to policy and best practices
- Working collaboratively with other Directors and Managers to ensure the smooth operation of THLM
Supervision
Meets one to one with all direct reports monthlyProvides feedback on performance, behavior, client workAssists staff with personal goals, challenges and client work plansProvides supervision to students as requiredReview with Chaplain elements of Spiritual Care within programProvide oversight of Floor Counsellors and other building staff as it pertains to program related activitiesOther duties as assignedReporting
Regular reporting to Director of Client Services, Senior Management and funders of program outcomes and service targetsProvide attendance, training and other reports to Director of Client ServicesEnsure compliance with Personal Health Information Protection Act requirementsProvide support and serve on Health and Safety Committee, providing reports to THLM Property ManagerAdministration
Ensure all performance, quality and financial targets are achieved and maintainedEnsure all potential clients are appropriately screened per policyEnsure all documentation and waiting lists for potential and current clients are maintained in EMHwareDevelop program outcomes and service targets, with Director, as requiredParticipate in development of Strategic Planning, as requiredUnderstand funding agreements and ensure complianceWork with Human Relations on hiring, employee paperwork, training and otherCritical Relationship Management
Governance
Boards and Councils : None
Internal
Director of Client ServicesHuman RelationsBusiness ManagerAssistant Executive DirectorExecutive DirectorProperty and other THQ departmentsExternal
ClientsCommitteesVendorsAllied foundations, programs, and communitiesManagerial / Technical Leadership Responsibility
Reports directly to : Director of Client ServicesDirect reports for this position : Intake & Assessment Worker, Counsellors (6), Nurse, and Floor Counsellors (12)Financial and Materials Management
To ensure program expenditures are within the budgetWorking with Director of Client Services and Business Manager, works within program budgets for supplies, trainings, conferences and other expendituresWorks with staff at each location, to ensure health and safety of direct reportsReview and update as necessary program policies and proceduresWorking Conditions
Typical office conditions, must be able to sit for long periods of time, use computer and office phonePossible typical office hazards such as intense overhead lighting, eye straining and wrist strainPossible interactions with clients and / or hazardous substances, use of gloves and proper disposal requiredLittle to no travel, less than 10% of the timeThe above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.
Education and Experience Qualifications
Education, Qualifications and Certifications
A Graduate level Social Services Related Degree or Diploma – or combination of education and experienceMember of Professional College or ability to become a member (i.e. CRPO, OCSWSSW)French language skills or bilingual strongly preferredNVCI training, valid CPR / First Aid preferredExperience and Skilled Knowledge Requirements
Three years of related experience in live in treatment settingKnowledge and experience in Addictions, Concurrent Disorders and Trauma informed practices2 years of supervisory experienceComputer literate and proficient with Microsoft Word, Outlook and other computer applications and data entry systems. Experience with EMHware and Workday an assetOther special certifications (e.g. CBT, DBT) in relevant disciplines an assetSkills and Capabilities
Attention to detail, problem solving, critical thinking and analytical skillsStrong sense of integrity, confidentiality, professional ethics and a balance between fairness and flexibilityAbility to provide clear Vulnerable Sector CheckAble to be a team player, work well with all staff and Directors, on and off siteRational and calm demeanor, able to handle multiple priorities and deadlines at onceVulnerable Sector Check : an original copy of a current Vulnerable Sector Check (VSC) that is less than six (6) months old is required by your start date, and the results of the check must be acceptable to The Salvation Army in its sole discretion. The cost of the VSC is borne by the employee.
Compensation
The target hiring range for this position is $66,831.48 to $83,539.35 with a maximum of $100,247.22. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
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