Job Summary
.T he Host/Hostess represents the Elm Street Bar & Lounge & Market Garden in a professional manner. Their primary focus is to welcome and engage each guest; seat guest evenly into each staff station and start the suggestive selling process during seating.
Responsibilities
My Guest· Greet all guests at the door using the Chelsea standards.
· Guide guests through breakfast offering between Elm St, Market Garden Buffet & Expresso grab & go.
· Suggest menu options and specific items.
· Communicate takeout orders to service colleagues.
· Ensure newspapers are available to guests, maintain cleanliness and label magazine selection.
· Check specials of the day in the kitchen.
· Ensure all guests folders for cleanliness and insert flyers if needed.
· Empowered to make a decision regarding guest problems when Managers are not available.
· Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.
· Assist any guest that may require assistance (i.e. families, people with disabilities, elderly).
MyProduct
· Answer inquiries and sell Elm St & Market Garden to potential guests in person and over the phone.
· Take reservations and all necessary information.
· Operate reservations system.
· Ensure cleanliness and tidiness of restaurant entrance.
· Constantly scan the restaurant for available tables and soon to be available tables.
· Maintenance of suitable amount of menus.
· Collect all menus from all stations.
MyColleage
· Open communication with Managers to report challenges or issues.
· Assist co-workers when necessary.
MyChelsea
· Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.
· Follow Chelsea grooming policy. Name tag must be visible at all times.
· Perform other tasks as assigned by Management.
Requirement .Working Experience
· Previous Guest Service experience an asset.
Knowledge
· Knowledge of Food and Beverage an asset
·
Education
·
Soft Skills
· Positive attitude
· Strong work ethic
·
Languages
· Excellent communication skills. Must be fluent in English.
· Other languages considered an asset.
Physical Requirements
The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.
Elm Street Bar & Lounge Hostess • Toronto
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