Relationship Manager

Executive Account Manager
Etobicoke, ON
Rental Industry
Competitive salary ($80,000–$110,000) based on experience, plus Bonus, benefits, and a collaborative team culture

Our client, a respected organization within the rental services space, is seeking an Executive Account Manager to lead key client relationships and drive strategic account growth. This role is central to managing high-value customer portfolios, ensuring service excellence, and supporting the company's continued expansion across diverse markets. The Executive Account Manager will act as a trusted partner to major accounts, oversee project delivery, and champion cross-functional alignment. This position carries significant influence in maintaining long-term client satisfaction and targeting new business opportunities.

The Role:

• Manage and expand a portfolio of high-profile accounts, ensuring exceptional service delivery, timely project execution, and long-term client retention.
• Develop strategic account plans, forecast revenue, and proactively identify opportunities to expand service offerings.
• Collaborate closely with Operations, Logistics, and Leadership teams to ensure seamless coordination of rental services for client projects.
• Lead contract negotiations, pricing discussions, and proposal development, maintaining alignment with company objectives.
• Monitor account performance metrics, manage service escalations, and implement corrective actions where necessary.
• Represent the company at industry events, client meetings, and project walk-throughs to strengthen relationships and uncover growth opportunities.

The Ideal Candidate:

• 4+ years of progressive experience in account management, client services, or business development, ideally within rentals, logistics, production services, or a related B2B environment.
• Proven track record managing large, complex accounts with strong revenue responsibility.
• Strong negotiation, communication, and presentation skills, with the ability to influence senior-level stakeholders.
• Demonstrated ability to collaborate across operations, scheduling, and technical teams in a fast-paced, project-driven environment.
• Highly organized, with strong forecasting, planning, and pipeline management capabilities.
• Adept at problem-solving under time-sensitive conditions and managing multiple competing priorities.
• Proficiency with CRM systems, project management tools, and MS Office Suite.

Job ID# 16815954