Change Manager - 2

Our client, a top banking client in Canada is looking to hire a  Change Manager-2  for their team with a contract for 6 Months with potential extension or conversion to Permanent. This role is Hybrid i.e. 3 days in office (Tuesdays, Wednesdays and Thursdays) in the office for their Scarborough office and Wednesdays in Downtown Toronto.

Candidate Value Proposition :

This candidate has the opportunity to not only work with a top 5 Canadian bank

We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!

We provide you with the tools and technology needed to create meaningful customer experiences

You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world

We hire you for your talent not just a job so you can grow with us. We'll equip you for success not only in your role, but also in your career as a whole

Daily responsibilities :

Drives change management plans and activities from initiation to implementation & sustainment to achieve desired business results.

o Engages cross-functional teams and other impacted audiences in the change to create an engaged workforce who understands the change and what it means for employees.

o Understand a variety of business dimensions that must be considered in the implementation of change (products, people, processes, channel(s) and associated risks that must be interpreted, evaluated and mitigated.

o Highlight areas of opportunity, challenges, resistance, and plan for risk management

o Service as Change Management point of contact for local implementation teams, facilitate conversations, provide guidance, track actions, risks / issues, and follow-ups

Provide effective leadership and management to the CCaaS project, ensuring that the Change Management Strategy is successfully completed within the measures of high-quality, scope, time and budget. The incumbent accomplishes this by :

o Supports CCaaS change management strategy by combining subject matter expertise and organizational knowledge to implement change successfully

o Applies change management methodology, general management skills and knowledge to plan, organize and execute change management activities

o Work closely with the Senior Manager Change Management to develop and implement change management strategies that ensures a smooth transition for employees migrating to the global platform

o Ensure change management efforts align with overall migration timelines and business goals

o Assess the impact of Line of Business based on roll out plan, ensure that the change related risks are identified and mitigated

o Collaborate with internal teams to standardize communication and training and online resource materials for both existing users and onboarding hiring path

o Serve as primary Change Manager liaison to cross-functional team members across different geographies and cultures; partner virtually to support execution of each release during rollout

o Identifies emerging issues and trends to inform decision-making

o Ensure stakeholders (internal support teams- i.e. Workforce Management, Sales Strategy Team, National Operations, Branch partners) are well-equipped to support the transition process

o Coordinate with Lines of Business, training teams, workforce management and knowledge management to ensure they are well-prepared for the migration process

o Develop and implement feedback loops to gather insights from stakeholders & Lines of Business

Must have :

o 5+ years of experience in change management, project management or related roles within financial services

o 5+ years of experience in leading change management initiatives - Please provide examples of the most recent initiatives

o 5+ years of experience working within contact center environments.

Nice to have :

o Prosci Change Management Certification.

o Prosci Change Portal - (Manage all of the change management activities)

Soft skill :

o Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization

o Excellent interpersonal skills to be able to collaborate and work closely with external vendors

o Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions

o Ability to work as part of a team, as well as work independently or with minimal direction

o Good time management and organizational skills to effectively manage high-scale project

Excellent project management and organizational skills with the ability to drive complex initiatives to successful outcomes

Strong communication and presentation skills, with the ability to collaborate effectively with diverse teams

oAbility to develop and implement strategic plans and change management processes

Education and Certifications :

o Bachelor's degree in business, Marketing or equivalent required.