Store Manager-Gold-Retail

Nature & Scope

Reporting to the District Manager, the Store Manager creates and maintains the Roots Experience for our customers and employees. Key to this role is leadership building, succession planning and coaching. The Store Manager is responsible for modeling and acting in accordance with Roots guiding principles and beliefs.

Key Job Responsibilities

Achieve store sales budgets through execution of company standards, policies and procedures while exceeding customers' expectations through superior service at every opportunity.

Provides ongoing selling skills coaching and development based on each staff member's individual strengths and weaknesses in order to achieve their personal sales goals.

Establishes appropriate action plans to improve each individual's performance and productivity.

Ensures that customer loyalty is built and maintained by providing the ultimate shopping experience and by resolving customer issues or complaints in a timely and positive manner.

Demonstrates the ability to lead by example in sales and customer service.

Proactively seeks out qualified candidates for existing or potential positions ensuring the store structure meets the business needs.

Qualifications and Experience Required

3 + years related experience in a retail apparel environment.

Leadership skills : demonstrated through KPI results, retention & performance coaching principles.

Experience with visual planning and merchandising.

Demonstrated sales achievements in a high volume store.

Ability to manage resources to ensure that established service levels are achieved at all times.

Ability to manage multiple situations simultaneously while staying composed.

Must possess excellent communication (both oral and written), leadership and interpersonal skills.

Organization, planning and strong problem solving skills.

Ability to plan and prioritize workload.

Strong team‑building skills with the ability to coach and mentor others.

EEO & Accommodations

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Roots uses technology‑assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

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