Customer Service Representative

Description

Position at FloForm Countertops

Required immediately, our Local Calgary Branch is seeking a Full-Time Customer Service Representative to join the team!

With 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year.

Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Desired Skills & Experience :

• High School Diploma with 1-2 years customer service experience
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Ability to solve problems as they arise
• Able to provide a clean criminal record
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Possess a good understanding of measurements & fractions along with basic mathematical skills a plus
• Excellent verbal and written communication skills

Duties and Responsibilities :

• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Assists customers in person, by email or on the telephone
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders / quotes into the computer system and confirms availability of product
• Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
• Assists customer in the selection of product
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop / maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing / invoicing / credit / payment / shipping discrepancies for customer with the appropriate department(s)
• Keeps the showroom clean and sets up displays as needed
• Other duties as assigned

FLOFORM is proud to offer the successful candidate :

• Competitive wages depending on experience
• Medical and dental benefits
• Paid sick time
• RRSP matching

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission : To consistently provide our customers the best countertop purchasing experience available.