English Customer Service - Hybrid in Scarborough, ON

Upcoming Positions Build a customer service career with one of Canada's leading commercial restaurant equipment service repair companies. Location- Scarborough, Hybrid role This is a hybrid position 1-3 days in office. Your first 3 weeks will be physically in the office for training, and after that you'll work partially from home and partially in office. Equipment will be provided. This is a temporary to hire position, so long-term availability is required. What they offer: Hourly wage $19/hr Training Development Positive Supportive Work Culture Temp to Hire Hybrid Model; Must be able to work 3 days in office, 2 days work from home Once hired on you'll be eligible for: Group health benefits after 3 months Matching retirement program after 6 months of continuous service 5 days sick leave in a calendar year 10 days' vacation in a calendar year What You'll Do Answer incoming and outgoing calls professionally Enter and process service requests in our system Manage customer requests from start to finish Provide updates and coordinate with technicians and subagents, supporting Service Department Handle warranty checks and COD payments Jump in to help with other tasks as needed What You Need High school diploma Previous customer service experience Comfortable using ERP systems (training provided) Proficiency: Microsoft Office, Microsoft Outlook Quick typing and accurate data entry skills Strong organization and multitasking abilities Excellent English communication; written, verbal, and reading To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (Other formats will error) This will create a unique file for you in our system and a survey will be emailed and texted out to you. Once it is complete, if the position is suitable we will contact you. You can also email your resume to **Please complete the survey to help speed up the hiring process**