Job Summary
Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions.
Has expert organizational knowledge and deep understanding of the operational environment.
Job Description
What is the opportunity?
RBC is looking for an order and trade support analyst to provide operational support to our Traders and other internal departments.
In this role you will be responsible for supporting in-house equity trading application and back office interface application
What will you do?
Investigate Order and Trade queries from internal clients, traders, and other support departments, and as break issues arise
Project work : Design review and signoff, Raise issues and provide potential solutions, UAT testing and signoff and Implementation assistance
Ensure integrity of system data
Ensuring processes and procedures are set and followed
Support of primarily Retail order and trade flows
Daily input and update of trades and account related data within application
What do you need to succeed?
Must Have
Proficient in data entry
Canadian Securities Course
Trade Processing knowledge
Order Flow knowledge
Excellent communication and written skills
Nice to Have
Excellent organization skills
Adaptability to a changing environment
Analytical through process
Problem solving capabilities
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work / life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies
The successful candidate will need to establish and maintain productive working relationships with Advisors and individuals at all levels, both internally and externally.
Job Skills
Analytical Thinking, Canadian Securities, Communication, Critical Thinking, Customer Service, Data Entry, Equities Trading, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Order Management, Process Improvements, Time Management, Trade Processing
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