Business Systems Analyst (Salesforce)

Job#: 3021525

Job Description:

Business Systems Analyst (Salesforce)

Apex Systems is a global IT services provider and our consulting practice has an opening for a Business Systems Analyst (Salesforce) who will be responsible for delivering end-to-end project implementation and act as a subject matter expert in solutions on Salesforce’s Financial Services Cloud and CRM Analytics for a Top Five Bank.

Client: Big 5 Bank

Location: Hybrid; 2 days a week in Toronto

Terms: 7-Month Contract, Strong possibility of extension or converting fulltime based on project budget & candidate performance.

Hours: hours/week Monday-Friday, 9:00 am - 5:00 pm

Rate: $60-70/hr T4

What You'll Be Doing

You’ll lead complex projects to design strategic solutions aligned to the enterprise architecture roadmap. As a Business Systems Analyst, you’ll support end-to-end project implementation and act as a subject matter expert in both business and technology. You’ll ideate and collaborate with a diverse team to create and build flexible, innovative solutions that deliver a best-in-class client experience.

• Understanding and Documenting Requirements –Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.
• Solution DesignBuild client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.
• Leading and MentoringSupport end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems

Required Skills:

• Hands-on experience supporting Salesforce CRM platform
• 5+ years working as a Business Systems Analyst with proven experience in agile delivery, in the area of requirements management on large and complex projects
• Experience with Dashboarding, Analytics and Financial Service Cloud.
• Combination of traditional business analysis skills with agile analysis skills, and the ability to identify the need for and use techniques from either skillset (system context diagrams, use cases, storyboards, relative estimation)
• Experience in requirements planning and prioritization including stakeholder analysis and effort estimation
• Requirement elicitation techniques such as Data Analysis, Document Analysis, Interviews, Facilitated Workshops, Observation, Prototyping, Focus Groups, Surveys
• Requirements management and communication – requirements walkthroughs; scope and change management; traceability; configuration management, backlog management , User provisioning& prioritization

Nice-to-have

• Experience working in Scrum environments
• Salesforce Administrator certification
• Critical Thinking and Design Thinking skills with experience in User Centered Design

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.