Do you have a passion for providing excellent customer service? Want to work for a company who believes in putting the customer at the heart of everything they do?
Then join Xplore's team of Customer Service Representatives in our Cornwall, ON office. Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued.
Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued.
We offer :Key responsibilities include :
- Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner
- Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
- Providing general account, billing and technical support to our customers
- Processing service orders
- Maintaining accuracy of customer databases
- Assisting with reporting and administration
- Maintaining service levels and achieving business and performance goals and objectives
The ideal candidate will possess :
- Completion of post-secondary education in a related field (or equivalent level of experience)
- Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
- Previous customer service experience is an asset
- Strong computer and troubleshooting skills with the ability to analyze and solve problems
- Solid working knowledge of the Microsoft Operating Systems; experience with MAC and / or Linux is an asset
- Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
- Self-motivated and driven with good time management and organizational skills
- Ability to follow guidelines and strong attention to detail
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
- Bilingualism is an asset (French / English)
XploreJobs
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process.
Please let your recruiter know during the selection process of any accommodation needs.
Company Overview :
Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians.
Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
Bilingual Customer Service Representative (18 month contract)
Bilingual Customer Service Representative (18 month contract). Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!. Provides prompt and accurate responses to customer inquiries within established service standards by following procedures; ac...
Customer Service Representative
The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience. Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as...
Bilingual Customer Service Representative (Retail)
Empire life is looking to hire a Customer Service Representative to join our Retail Operations team! If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for you!. Bilingual Custome...
Customer Service Representative
As a Customer Service Representative, you will be responsible for working directly with our customer service team to increase and support our promotional event & sales strategies. Customer Service Representative - New Expansion!. For our Customer Service Representatives, we are looking fo...
ONSITE-Customer Service Representative
Administrative & Data Entry Senior.This is a temporary, full-time position with potential overtime required during busy periods.Initial training will be conducted onsite for 8-12 weeks, after which remote work may be allowed based on performance and readiness.Monday to Friday, 9:00 AM – 5:30 PM duri...
Customer Service Representative
Resolving customer inquiries and requests and ensuring strong customer satisfaction. You have at least 1 year experience within a Admin Assistant or Customer Service role, ideally within the Industrial industry. Escalating customer feedback as required. Our client gives itself means of being geograp...
Customer Service Representative
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include B...
Customer Service Representative
Do you have a passion for providing excellent customer service? Want to work for a company who believes in putting the customer at the heart of everything they do? Then join Xplore's team of Customer Service Representatives in our Cornwall, ON office. Providing an excellent customer experience by re...
Bilingual Customer Service Representative
Bilingual Customer Service Representative. This unique experience has enabled us to define strong service standards, maximize technology and introduce process efficiencies, as well as refine our coverage to meet the needs of our insureds and customers. Maintain new and existing client relations, whi...
Customer Service Representative
As a Customer Service Representative, you will enjoy: •Flexible schedules •Large, stable employer•Fast career opportunities•Task variety•Night shift premium Your key responsibilities:You will greet customers and provide prompt & courteous customer service, perform all customer transactions on the PO...