JOB DESCRIPTION
Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.
When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.
It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
We’re looking for a Senior Field Claims Representatives to join our growing team and and provide support in the Sudbury region!
What you'll do here :
Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
Handle field tasks on behalf of telephone adjusters.
Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.
Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
Maintain current knowledge of insurance products, as well as appraisal or investigation.
What you bring to the table :
University degree or college diploma or equivalent business experience
5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field
Demonstrates a passion for customer service with strong written and verbal communication skills
Self-motivated and goal oriented, capable of working in a fast paced and changing environment
Strong aptitude for technology with excellent computer skills
Demonstrates strong problem solving and troubleshooting skills
Valid driver's licence with a good driving record
Can travel on short notice
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
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