Internal Service Advisor

AutoCanada , the largest publicly-traded automotive group in Canada, is NOW HIRING an experienced Internal Service Advisor / Tower Operator to work at our busy 401 Dixie Hyundai dealership.

This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a brand that is recognized across North America for our commitment to integrity and customer service.

AutoCanada believes that taking care of our team members and setting them up for long-term success is what sets us apart from our competitors.

That’s why AutoCanada is proud to offer our full-time employees the following benefits to aid in their well-being and performance :

• Competitive compensation package
• Health and Dental Benefits
• Life Insurance
• Employee Vehicle Purchase Plan
• Employee and Family Assistance Program

Position Overview :

In this exciting role, the Internal Service Advisor / Tower Operator will be responsible for efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New / Used vehicles.

Job Description :

• Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles.
• Participate in service and sales team meetings to provide updates on prior day performance.
• In conjunction with Service Director / Manager the incumbent will maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation or personal reasons to assure a proper staffing to meet work demands.
• Identify all store inventory with open recalls, schedule and complete when parts are available.
• Liaise with parts / service team for timely recall completion. For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion.
• Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection / Certification which shall be performed and what is required to bring vehicle up to the AutoCanada Appearance Standards.
• Create a comprehensive estimate based on their inspection and technician findings. The estimate must include contains specific work required, total cost and timing prior to work being performed.
• Communicate via RPR Compass (when available) to get approval for additional work when needed.
• All repairs shall be on single repair order and closed by next business day of work completion.
• Manage all Reconditioning within After-Sales Compass RPR system, utilizing all functions which will maintain a status of all vehicles.
• Insure best parts options and correct price is used for all recon work. Insure the correct labor time and sale amount are used based on an approved labor time guide.
• Insure each CPO criteria is fulfilled, consistent with OEM and AN Standards.
• Manage the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices.

Requirements :

• Auto Advisor, Internal Advisor and Tower Operator experience preferred
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record
• Ability to drive manual transmission vehicles
• Professional appearance
• Demonstrated customer service skills
• Previous industry knowledge preferred
• High school diploma or the equivalent
• Ability to read and comprehend written instructions and information
• Production related experience preferred
• ASE certification preferred
• Excellent written, oral and interpersonal communication skills
18 days ago