Manager, Clinical Operations (Line Manager for Project Managers)
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
What you will be doing :
As a Clinical Operations Manager at ICON, you’ll work ensure delivery and development of the Clinical Operations team against key metrics.
Work with Leadership to develop and grow capabilities, productivity, and quality.
- Provide direction and accountability for the operational teams and their delivery at regional and site level.
- Resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group
- Conduct regular discussions with direct reports and lead team meetings at regional and manager team level.
- Assist with training for CRA Managers and Associates as required.
- Contact for region in regard to operational questions and escalations.
- Work with Director / Senior Director and / or VP Clinical Operations to communicate all critical issues, business growth opportunities, developing key relationships as well as providing input regarding budgeting discussions to drive productivity and quality within the region.
- Drive overall delivery at site and regional level, through your operational team to drive execution of service, client satisfaction, quality and efficiencies.
- Represent Clinical Operations at Sponsor and internal audits.
What you need to have :
- Bachelor’s degree
- Minimum 6 years Clinical Research experience that includes atleast 2 yrs direct experience managing Project Managers (in Pharma and / or CRO setting)
- Experience in Project Management preferred and team management experience required
- Excellent management skills, developed with a collaborative approach to driving performance and success in a global environment
- Knowledge of ICH-GCP guidelines
- Fluent in French and English
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