Front Desk Supervisor Rooms Inventory Controller

Overview

Represent the Fairmont Banff Springs through a commitment to exceptional guest service. By maximizing guest satisfaction from pre‑arrival through departure, consistently upholding hotel standards and responding to all guest inquiries with accuracy, professionalism and genuine hospitality. Oversee the effective and efficient operation of rooms inventory providing leadership through coaching, training and mentorship to colleagues. Foster a culture of excellence while supporting the hotel’s vision of being one of the world’s finest heritage resorts.

Starting Rate : $28.57 per hour. Hourly rates increase after six months and yearly up to three years; at three years the pay rate for this role would be $31.30.

Job Duties

Reporting to the Front Desk Manager, the Rooms Inventory Controller’s responsibilities and essential job functions include but are not limited to the following :

• Manage and optimize guest room inventory across 723 rooms ensuring accurate room placement, rate integrity and alignment with RPS goals, budgets, guest preferences and reservation details.
• Oversee group tour and VIP room allocations including convention blocks, incentive business and tour contracts while collaborating with Revenue, Reservations, Executive Office and Capital teams to balance inventory and maximize revenue.
• Proactively communicate with guests and internal teams to resolve blocking challenges prior to arrival, setting clear expectations and ensuring seamless arrival and departure experiences.
• Maintain expert knowledge of room inventory and operational impacts including maintenance / restoration outages and coordinate with Housekeeping and Engineering to place rooms in or out of service as needed.
• Lead, coach and support Front Desk colleagues delivering exceptional service, mentoring team members, supervising daily operations, empowering service recovery and supporting broader Rooms Division needs.

Qualifications

Your experience and skills include :

Additional Information / Benefits

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today

Whether you’re just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

Accommodations

We encourage you to let us know if you require any accommodations through the application / recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence.

Remote Work

No

Employment Type

Full‑time

Key Skills

ENT, Hr Internship, Cardiac, Conservation, Excel

Experience

Years

Vacancy

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