Hardware Repair Technician

Overview

Hexagon's Mining division is looking for a highly motivated Hardware Repair Technician to join our Customer Support team.

In this role, you will manage administration for customer returned products, test, troubleshoot, and repair electronic, microprocessor-based systems and radio communications equipment.

Additionally, you will provide valuable information to the engineering team and address challenging technical product issues.

In this role, you wil repair, test and support electronic, microprocessor-based systems and radio communications equipment including, issue identification and resolution for equipment based on client mine sites and on Hexagon Mining onally, you will address challenging technical issues with current and future products.

The Location : Hexagon is a global company with offices around the world. This position is based in Calgary, AB.

Responsibilities

As a Hardware Repair Technician , responsibilities include :

• Provide Customer support for products distributed by Hexagon Mining in Canada for the mining industry.
• Communicate directly with customers regarding return of the products (logistics) and repair progress.
• Manage customer relationships as required for Hexagon Mining to best support our customers.
• Test, troubleshoot, and repair failed electronics equipment in Novatel’s Calgary office.
• Complete appropriate paperwork in a timely manner.
• Reporting requirements as required by Hexagon Mining Global HW Field Service, Team Lead, and Repair Manager (activity reports, fault / issue logs etc).
• Analyze and facilitate process improvement for technical service department, within sphere of influence.
• Identify problems and repairing / replacing equipment.
• Actively participate in Continuous Improvements inititives to improve process efficiency.
• Compliance with Hexagon’s Workplace Health and Safety policies and procedures.
• Other duties as required from time to time.

Qualifications

Must-Have :

• Trade certificate in Electronics or equivalent
• 3 years of experience troubleshooting and repair of products.
• Substantial demonstrated commercial experience in supporting, diagnosing and troubleshooting diverse and varied environments with a particular focus on electronic / electrical repairs.
• Intermediate computer skills using Microsoft Word & Excel (for troubleshooting, site logs and email).
• Ability to communicate (read, write, and speak) fluently in English.
• The employee must regularly lift and / or move up to 30 pounds, frequently lift and / or move up to 50 pounds, and occasionally lift and / or move more than 100 pounds.

Key Success Factors :

• Strong written and verbal communication skills.
• Willingness to learn new skills and be trained in Hexagon’s electronic products.
• Ability to work proactively with minimal supervision.
• Ability to work effectively in a team environment.
• Strong interpersonal and negotiation skills.
• Keen interest in providing a superior level of customer service and support to our clients.

Nice-To-Have :

• Background in radio, television or electronics
• Communication with customers on repair and logistics through phone calls or email.

Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment.

If you’re excited about the opportunities this role could bring, we encourage you to apply. For any questions about the role or our company, please email our team at