Search jobs > Edmonton, AB > Part-time > Retail sales associate

Retail Sales Associates- West Edmonton Mall

Lovisa
Edmonton, Alberta, Canada
Part-time

TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION : Team Member

DEPARTMENT : Retail Operations

REPORTS TO : Store Manager

DUTIES & RESPONSIBILITIES

CUSTOMER EXPERIENCE

  • Provide exceptional experiences to every customer using the Sell with Style steps
  • Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by

listening, understanding the situation and finding a resolution.

  • Share product knowledge for the current add on when styling customers
  • Complete customer bag checks when required

SALES

Have a clear understanding of store's targets set daily, weekly and monthly and how the store is tracking on a

daily basis

  • Assist in the overall achievement of store sales and performance indicators.
  • Track sales hourly using the store diary
  • Continuously improve on all company KPI's
  • Utilize all tools within store diary to achieve KPI benchmarks

EAR PIERCING

  • Have a clear understanding of the proper use of the mechanical stud and clasp ear device
  • Provide safe and sanitary ear piercing to customers
  • Recognize the tasks and procedures in place for a potential exposure to blood borne pathogens

VISUAL MERCHANDISING AND HOUSEKEEPING

  • Merchandising to assist in merchandising and housekeeping
  • Execute all floor updates, range updates and promotions exactly as per planogram
  • Sale set ups completed as per sale guidelines
  • Signage needs to be correct and up to date as per guide in the Lowdown and on planogram
  • Ensure time to shine' (morning cleaning) and recovery (end of day merchandising) is completed daily
  • Ensure your store is clean and tidy for customers at all times- order cleaning products as required
  • Log all maintenance issues through the Service Desk' within 24 hours (excluding Maintenance and Marketing)
  • Keep the backroom clean and tidy - No stock in backroom
  • Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.)

PRODUCT MANAGEMENT

  • Ensure the stock is processed according to company standards (IBT's etc.)
  • Product must be replenished into ranges once deliveries are received within 24 hours
  • Complete stock audits daily / weekly by end of day Friday
  • Refill product from cupboards every day
  • Excess must be organized to Lovisa standards. Each style bagged separately, and each product group bagged.

separately within each range. Any styles that may tangle need to be individually bagged.

Product may be considered as broken / faulty ensure all product is repaired immediately and put back onto

the floor.

PRIVATE AND CONFIDENTIAL

  • All product that is non-repairable must be scanned out the same day found.
  • Complete visual merchandising and store promotional directives, including product placement, fullness,

appropriate pricing and Point of Sale material.

BRAND AMBASSADOR

  • Ensure you're presented as per current Lovisa Style Guide
  • Wear the team piece on every shift
  • Conduct yourself in a professional manner at all times

COMMUNICATION

LOLA to ensure that you read, understand and action all points in the Lowdown and any Lovisa

Communication' notifications.

  • Store to ensure that open lines of communication are maintained, and the Store Diary is utilized daily.
  • Email and Phone Calls Respond to any phone calls within 24 hours and any emails within 48 hours.

OTHER

  • To comply with all aspects of the Lovisa Employee Manual
  • To comply with all aspects of the Lovisa Security Manual
  • Be up to date with all policies and procedures
  • Security maintain security awareness according to Lovisa policy
  • Use daily cash up sheets to ensure cash register balances at all times
  • Be coachable in all aspects, flexible and proactive in style
  • Start / Finish Times As per roster within retail hours.
  • Any hours worked outside your rostered times must be with the expressed agreement of your Regional

Manager

Other duties and special projects within skill and competency level as required.

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator Benchmark

Sales vs Growth on LY

Average Dollar (Ave $) Above company benchmark

Items per sale (IPS) Above company benchmark

Add-On 15% and above

LOLA completion 90% Completion

PRIVATE AND CONFIDENTIAL

To act appropriately in accordance with the Lovisa standards and to carry out essential duties in the absence of the

Manager, according to your skill and competency level.

10 Plus 1 Culture Commitments : Lovisa's Culture is shared - values, vision, purpose, expectations, behaviors, views,

and common standards that are the basis for all our actions.

Can do attitude.

Customer Experience

Respect

Continuous Improvement

Communicate, Communicate, Communicate

Costs

Accountability

Teamwork

Trust

15 hours ago
Related jobs
West Edmonton Mall
Edmonton, Alberta

The Dock Attendant is responsible for the maintenance of the Docks within West Edmonton Mall. Responsible for the maintenance and cleanliness of the Docks within West Edmonton Mall. Other responsibilities for West Edmonton Mall as required. Able to stand and walk for long periods of time while bendi...

West Edmonton Truckland Ltd.
Edmonton, Alberta

Conduct sales transactions through Internet-based electronic commerce. Maintain sales records for inventory control. ...

West Edmonton Mall
Edmonton, Alberta

The Millwright is responsible for equipment and attraction installation, maintenance and repair in the various Parks and Attractions at West Edmonton Mall. Installing, modifying and maintaining rides, attractions, machinery, and equipment of West Edmonton Mall’s Parks and Attractions, including Gala...

Purdys Chocolatier
Edmonton, Alberta

This position is an excellent opportunity to build on your career in retail while selling our. Your success will come from your ability to engage with customers, drive sales, and work in a team environment. ...

West Edmonton Mall
Edmonton, Alberta

Level 1 Slide Attendants are responsible for providing guests with an exceptional experience while ensuring safe and proper use of the waterslides and facility.Supervising children’s pools and areas, hot tubs and the tops of waterslides.Assisting guests in the safe use of the waterslides and letting...

Equest
Edmonton, Alberta

This hands-on position requires the Operations Manager to operate at other malls and retail locations in the West Edmonton area in addition to the West Edmonton Mall;. Lead the operations at the West Edmonton Mall (staff of approximately 8 associates). LOCKER AND STROLLER OPERATIONS MANAGER - West E...

West Edmonton Mall
Edmonton, Alberta

The Senior Network Analyst is responsible for the design, implementation, operation, and optimization of West Edmonton Mall’s corporate enterprise network, including datacenter, edge, campus, wireless, and VPN. Previous experience working in a large organization providing IT service and support, dea...

Saje Natural Wellness
Edmonton, Alberta

Reporting to the Store Manager, Retail Seasonal Team Members drive our mission first-hand with our customers: you connect people to the healing power of plants so they can live their life to the fullest, naturally. Authentically connect with customers and deliver consistent and exceptional service f...

The LEGO Group
Edmonton, Alberta

Train Sales Associates on visual merchandising techniques according to LEGO Brand Retail guidelines. Maximize profitable sales by the regular review of sales and margin information. Join the LEGO® Brand Retail team as a part-time Supervisor and be a role model as you provide a brand experience for o...

Aritzia
Edmonton, Alberta

Aritzia Retail Associates have:. Curate our merchandise assortment and support a seamless retail environment. Support in the seamless operations of all aspects of the retail space across Clients, Product, Space, Risk and Operations. Strategically place product on the sales floor. ...