Sales support specialist Jobs in Edmonton, AB

Inside Sales and Support Associate

Our client is searching for an Inside Sales and Support Associate to join their team. This role will be responsible for supporting the Sales Associates on the team with administrative duties that go along with their sales. A successful candidate will be a go-getter that is ready to help whatever necessary.

Your success will be defined by your ability to :

• Process and track sales order from start to finish, coordinating with other departments to ensure timely delivery
• Coordinate meetings, calls, and travel arrangements for the sales team and ensure they’re prepared with necessary materials and information
• Provide logistical support to the sales team, including preparing documents, presentations, and reports needed for client and managers meetings or pitches
• Assist with the planning and execution of sales events, trade shows, or other customer engagement activities
• Receive and direct incoming telephone calls in a courteous, professional and timely manner
• Maintain and update customer information, sales activities, and deals in CRM systems to ensure accurate and up to date records
• Support the team while they work remotely to ensure all data is captured in the CRM
• Generate and distribute regular sales performance reports, tracking KPIs, forecasting, and highlighting trends or areas for improvement
• Organize and manage contracts, proposals, and other sales documents to ensure easy access and compliance with policies
• Track stock levels, coordinate with suppliers, and ensure the availability of promotional materials or product samples
• Follow up on leads from marketing or initial outreach, qualify potential customers, and identify opportunities for the outside sales team
• Act as the main point of contact for assigned accounts, providing product information, handling inquiries, and ensuring customer satisfaction
• Identify opportunities to suggest additional products or services that could meet customer needs, aiming to increase sales revenue
• Conduct outbound calls or emails to prospects, follow up on quotes and completed sales projects, and check in on ongoing opportunities to move them through the sales funnel

Your strengths include :