Manager, Program Data and Health Information (Quality)

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is!

House of Friendship is a charitable social service agency serving thousands, providing addiction treatment, food, housing, and community resources throughout Waterloo Region. The Quality team stewards the data, evaluation, processes and frameworks that support House of Friendship’s team members, leaders, and Board of Directors to manage privacy and risk, ensure program reporting compliance, maintain accreditation, and improve the quality of our services. The Manager of Program Data & Health Information leads the program data strategy and is responsible for the organization’s participant record and case management systems (primarily EMHware), ensuring they effectively support service delivery, reporting, privacy, and quality improvement. This role provides leadership to the Data team, overseeing the development of robust data systems, processes, and reporting tools that support organizational priorities and enable evidence-informed decision‑making. The Manager will champion data literacy and foster a culture of continuous improvement by guiding teams in effective data use, reporting, and evaluation. They will serve as the primary liaison for internal and external interest‑holders on program data governance, electronic health record system management, and data insights generation.

This is a permanent, salaried, full‑time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan.

Schedule is Monday to Friday, 8 : 30am to 4 : 30pm, with flexibility. Work may be performed from a home office for some of the weekly hours.

Key Responsibilities :

• Provide leadership and oversight for the Data Analyst and Data Coordinator, including coaching, performance management, and professional development
• Responsible for ensuring a physically and psychologically healthy work environment for all team members
• Develop and implement the organization’s program data strategy, ensuring alignment with strategic priorities, funder requirements, and regulatory compliance
• Manage the design, implementation and continuous improvement of participant record and case management systems (primarily EMHware), ensuring they effectively support service delivery, reporting, quality improvement, and privacy (PHIPA) and information security requirements
• Support the Advanced Clinical Practice Leader to establish and maintain practices, policies and procedures on client documentation standards and case management within EMHware
• Lead the Data team in the development of organizational program reporting processes and dashboards for Board, leadership, funders, grantors and regulators
• Champion organizational and departmental change initiatives, as needed; helping leaders, team members and people we support to understand the change and engaging them in the process
• Drive initiatives to improve data quality, integrity, and accessibility across all programs
• Collaborate with program leaders to identify data needs, support service integration and translate data into actionable insights for decision‑making, program evaluation and quality improvement, and team engagement
• Champion data literacy and evidence-informed practices by developing and delivering training, resources, and knowledge products for staff and leadership
• Manage relationships with external database vendors and system administrators, negotiating service agreements and ensuring system reliability
• Monitor emerging trends and best practices in data management and analytics to inform organizational improvements
• Contribute to strategic planning and organizational projects as a member of the Quality leadership team, and the organizational management team

Job Specific Knowledge / Skills :

Education / Experience :

Critical Skills :

Compensation :

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market‑competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not‑for‑profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits :

Rate of Pay :

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.

Grade : 6 (Manager I)

Min : $33.94

Mid : $38.58

Max : $43.23

Working Conditions :

This role is being posted to fill a new role in the organization.

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti‑racist and anti‑oppressive so that our team, and therefore our community, can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and / or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.

If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let’s talk.

To apply, please submit your resume and cover letter here : https : / / house-of-friendship.hirehive.com / manager-program-data-and-health-information-quality-kitchener-on-TbXKxN

By end of day February 5, 2026 .

Artificial Intelligence (AI) is not being used in the screening of applications.

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