Process Owner

Job Description

Job Description

Position :  Process Owner

Location :  Hybrid / North York

Industry :  Financial Services

Employment Type :  Permanent / Fulltime

Salary :  $70,000 + Bonus

Company Information

One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.

And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.

Join us in better serving the growing number of Canadians who are in need of help.

Position Summary

The Process Owner is responsible for understanding, mapping, improving, and governing core operational processes across the firm. They act as the day-to-day curator of how workflows, ensuring processes are efficient, measurable, well-documented, and continuously improved.

Key Responsibilities

Process Discovery & Mapping

• Document current-state workflows using BPMN, swim lanes, flow diagrams, or similar notations.
• Identify pain points, inefficiencies, risks, and opportunities for improvement.

Requirements & Analysis

Operational Improvement Support

Governance & Documentation

Cross-Functional Collaboration

Qualifications

Skills

Nice to Have / Growth Areas

Benefits, and Perks

Our Culture at Farber

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique.  We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted