Senior AI Developer

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RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems—before the subscriber ever needs to call. Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building agentic qualities into our solutions. As we pivot our platform to be AI-first, we’re looking for a Senior AI Developer who thrives at the intersection of applied machine intelligence and practical engineering.

What You'll Do

• Build agentic AI systems that solve real-world connectivity and support problems through planning, tool use, and multi-step reasoning.
• Lead the effort in evaluating LLM usage for safety, correctness, hallucination, contextual relevance, and performance—ensuring the right model is used for the job.
• Design robust prompts and workflows to support voice and text-based interactions across a wide variety of customer environments.
• Guide and mentor other engineers, elevating the team’s ability to build agentic systems through design reviews, pairing, and shared tooling.
• Partner with product and CX teams to deeply understand customer problems and drive intelligent solutions.
• Prototype quickly to learn what works—and scale what does.

What You Bring

Not The Right Fit If...

Our Stack

We use AWS (EKS, Lambda, Dynamo, RDS), OpenAI, Snowflake, Node.js, Python, React, Android, and iOS. You don’t need to know it all—but you should be comfortable picking up new tools fast.

About RouteThis

RouteThis is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Our AI-powered platform turns reactive support into proactive resolutions—making WiFi issues faster to solve and easier to prevent.

We’re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements across Canada, competitive compensation, stock options, and a supportive environment for high-impact builders.

Sound like you? Apply now and help us shape the future of AI-first support.

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