Talent.com
Program Manager
Program ManagerCleo Consulting • Toronto, ON, Canada
Program Manager

Program Manager

Cleo Consulting • Toronto, ON, Canada
4 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Assignment : RQ10293 - Program Manager - Senior

Job Title : Program Manager

Requisition (SS) : RQ10293

Start Date : 2026-04-01

Client : Health Services Cluster

End Date : 2027-10-05

Office Location : 5700 Yonge Street, Toronto

Organization : Health Services Cluster

Ministry : Ministry of Public and Business Service Delivery and Procurement

# Business Days : 500.00

Assignment Type : This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8 : 00-5 : 00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

MUST HAVES :

  • Please see Experience and Skill Set Requirements

Description

  • Develop project plans, work packages, obtain approvals
  • Create and manage the assigned work package within the overall project plan, including all components, documents and reports.
  • Manage expectations of senior executives and other stakeholders
  • Participate in steering committee and stakeholder forums
  • Provide project, and / or portfolio reporting to multi-stakeholders at senior executive levels.
  • Manage stakeholders' interests and expectations throughout the life cycle of the project
  • Proactively identify risks and issues pertaining to the assigned work package, report them to the overall Project Champions and the Portfolio Team. Identify and mitigate strategies and responses to the issues and risks.
  • Work with vendors to successfully negotiate and deliver mutually beneficial multi-year contracts for ongoing warranty, maintenance and support of the technology such as the Computer Aided Dispatch application
  • Ensure the development and delivery of business cases where applicable (ie management board submissions) to seek approval for long term support & maintenance contracts with Ministry vendors.
  • Work with Ministry (or assigned) Legal and Procurement entities within the OPS to ensure Ministry processes are adhered to, and Ministry interests are incorporated while establishing the contract.
  • Coordinate project plans with Public Safety Operations
  • Ensure project implementation plans have no adverse impact to public safety operations.
  • Financial management of project
  • Ensure a high level of fiscal control and accountability for project budget. Forecast changes to the budget and communicates planned vs. actual budget as the project progresses
  • Manage multiple concurrent projects to OPS I & IT Standards
  • Vendor Management
  • Creating detailed business analysis documents
  • Outlining problems, opportunities, and solutions for a business
  • Develop, manage and execute project charters, integrated project plans, schedules and communication plans, including obtaining approvals
  • Budgeting and forecasting
  • Issue and Risk Management and Mitigation

    • NOTE

  • Travel : The resource will be required to travel to multiple dispatch centres / CACCs across the province to provide project support and to coordinate and remediate telephony and radio equipment in order to implement the PSRN solution. Expenditures / reimbursements for travel will be in accordance with the Travel, Meal and Hospitality Expenses Directive.
  • Assignment Type : This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8 : 00-5 : 00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.
  • Extension / Amendment Attestation :
  • Extensions are permitted only to the extent of unused contract days and / or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original SOW.
  • HSC may exercise its option to extend the SOW beyond October 5, 2027, provided that the Master Service Agreement is extended. Any such extension shall be on the same terms, conditions, and covenants as those contained in the SOW.

    • Experience and Skill Set Requirements

    Project Management and Coordination Skills - 30%

  • 10+ years of experience with Program / Project Management
  • Working knowledge of industry standard such as Project Management Institute (PMI)
  • Demonstrated management experience in Project Management methodologies, producing documentation, collaterals, and artefacts
  • Demonstrated experience with project and software development lifecycle (SDLC).
  • Demonstrated IT project management experience managing all phases (concept, definition, planning, implementation, and closeout) of large scale, complex IT projects.
  • Effectively manages large project budgets and ensures a high level of fiscal control and accountability including estimates, forecasts and reconciliation / confirmation of actuals.
  • Demonstrated experience with Enterprise Content Management
  • Demonstrated experience leading the gathering and developing the requirements for project charters, and integrated project plans
  • Demonstrated leadership experience identifying and evaluating specific issues or risks, providing options analysis and recommending action plans to mitigate the risks
  • Demonstrated experience with project management tools : MS Project, Clarity / Planview or equivalents for standard status reporting

    • Technical Skills - 35%

  • Demonstrated experience with Public Safety Answering Point Telecommunication equipment systems such as Communication Console System (CCS), Trunked Radio System and Conventional Communication Solution, and its backup solutions
  • Demonstrated experience with planning and implementing voice communication services and replacing voice communication systems in Public Safety environment
  • Demonstrated experience with implementing and replacing voice logging system
  • Demonstrated experience with back end technology of radio and paging systems
  • Demonstrated experience leading a project from market scanning, procurement, planning, implementation to completion.
  • Experience with PSRN project

    • Analytic and Communication Skills - 20%

  • Demonstrated experience working with a large project team
  • Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints
  • Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments / deliverables; including clarifying roles and responsibilities
  • Demonstrated experience communicating across many functional areas to actively engage project stakeholders and manage client expectations with diverse interests, technical and non- technical backgrounds using the appropriate level of political acuity and messaging for the audience.
  • Written communication skills to prepare authoritative recommendations, proposals and reports; such as Briefing Notes and executive presentations
  • A team player with a track record for meeting deadlines
  • Strong discipline in resolving resourcing and inter-personal conflicts, ensures knowledge is shared among team members to achieve project objectives Demonstrated experience leading presentations for senior management, stakeholders and teams
  • Demonstrated experience to act independently and make decisions that achieve optimal results with minimal supervision

    • Industry Experience - 15%

  • Experience with the land ambulance sector and its stakeholder would be an asset
  • Experience managing projects related to 24x7 critical environments and operations
    • Create a job alert for this search

    Program Manager • Toronto, ON, Canada