Support Office Payroll Advisor
Position Description :
CGI Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management.
We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over professionals and 55, customers!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you :
- Never stop learning : we offer a complete, ongoing and paid training on Canadian payroll;
- Work-life balance : a flexible weekday schedule.
- Work environment recognized as one of the best in the Canada (Great Place to Work certified);
- Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
- Career development supported by a professional development plan;
- Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
- Benefits that fit your needs : Flexible insurance plan, telemedicine, and more!
You have to attend a paid full-time training of five weeks.
Your future duties and responsibilities :
You will help people and make a difference. You will bring a human touch to the relationship between customers and the company.
You will guide members in their day-to-day activities.
On a typical day, you will :
- Advise and answer questions from the Payroll Advisors and Client Service Advisors;
- Handle more complex client inquiries;
- Provide telephone support to payroll advisors on the application and on procedures and promote best practices;
- Advise Payroll Advisors and Client Services Advisors;
- Plan and organize your work to meet expectations and deadlines;
- Act as a point of contact to answer questions;
- Identify situations requiring urgent attention and escalate issues and requests to appropriate resources when necessary;
- Support advisors and master pay on technical aspects not mastered during the call;
- Collaborate on knowledge sharing within the team;
- Work closely with other teams;
- Identify and document issues encountered, issues raised and proposed solutions.
Required qualifications to be successful in this role :
Required qualifications to be successful in this role :
- College diploma in administration, accounting or a related field, or any other combination of education and relevant experience;
- 3+ years of payroll experience;
- Developed customer service skills;
- Excellent problem solving skills;
- Ability to work under pressure and meet deadlines;
- Excellent verbal and written English and French.
Assets :
- Good knowledge of Microsoft Office (Word, Excel, PowerPoint) and Internet navigation;
- Knowledge of a payroll application (Nethris Internet Suite or Employer D);
- Advanced knowledge of the Opera application;
- Knowledge of various products, solutions and contributions used by clients such as : Group Benefits, CCQ, Report Generator, General Ledger Interface, etc.;
- Training Understanding the principles of payroll and Mastering the payroll legislation of Cégep Ahuntsic or Canadian Payroll Association (CPA) S.C.P. Certification.
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
LI-LG1
Skills :
- Analytical Thinking
- Customer Service & Support
Support Office Payroll Advisor
Advise and answer questions from the Payroll Advisors and Client Service Advisors;. Provide telephone support to payroll advisors on the application and on procedures and promote best practices;. Advise Payroll Advisors and Client Services Advisors;. Training Understanding the principles of payroll ...
Support Office Advisor-Coach/Members Integration
Advise and answer questions from the Payroll Advisors and Client Service Advisors;. Provide telephone support to payroll advisors on the application and on procedures and promote best practices;. Advise Payroll Advisors and Client Services Advisors;. Training Understanding the principles of payroll ...
Support Office Advisor-21h
Advise and answer questions from the Payroll Advisors and Client Service Advisors;. Provide telephone support to payroll advisors on the application and on procedures and promote best practices;. Advise Payroll Advisors and Client Services Advisors;. Training Understanding the principles of payroll ...
Canada Post - Post Office Assistant - Term
We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers. Applicants outside the community in which the Post Office is located may be considered as needed. Understanding of general or post office accounting system...
HR and Payroll Specialist
Maintain complete and accurate payroll records and maintain confidentiality of timekeeping and payroll information and obtain necessary approvals. Accurately and efficiently process payroll, which will require understanding, interpreting, and applying tax laws and government regulations to payroll d...
Office Manager et Chargé(e) de recrutement
Tu es à la recherche d’un poste stimulant où tu pourras jumeler tes talents d’organisation et ton intérêt pour les Ressources Humaines?.Notre agence de marketing Web est à la recherche d’un(e).Gestionnaire de Bureau / chargé(e) de recrutement.En tant que Gestionnaire de Bureau / chargé(e) de recrute...
Payroll Administrator
Assist the Payroll Specialist with the preparation of payroll for employees in Canada and US. Ensuring accuracy of all payroll data, such as, benefits forms, expense reimbursements, deductions. Maintain detailed records and documentation of payroll and benefits functions for audit purposes, in accor...
Payroll & Benefits Specialist
Reporting to the Senior Manager, Global Payroll & Benefits, the Payroll & Benefits Specialist manages operations and administrative functions related to payroll at SSENSE. You will be responsible for processing payroll, and administering employee changes and benefits in order to ensure that all empl...
Office Manager- Bilingual
The Office Manager is responsible for all aspects of office routines and clerical duties for residents and employees in the retirement residence. Responds to resident or family member inquiries/concerns and ensures appropriate action is taken within decision-making authority and/or brings to the att...
Office Administrator
Key Responsibilities:** - Manage day-to-day office operations and procedures - Handle incoming and outgoing communications, including emails, phone calls, and mail - Assist in the preparation of regularly scheduled reports **Qualifications:** - Proven experience as an Office Administrator, Office...