Dynamics 365, CE/CRM Consultant

Company Description

Talan is a consulting firm in innovation and transformation through technology. For more than 20 years, Talan has been advising companies and administrations, supporting them and implementing their transformation and innovation projects in France and abroad.

Present on five continents, the group achieved a turnover of €600 million in 2023 for more than 4500 consultants and aims to exceed the €1 billion turnover mark by 2025.

The Group puts innovation at the heart of its development and intervenes in areas related to the technological changes of large groups, such as Big Data, IoT, Blockchain and Artificial Intelligence.

After 30 years of expertise as a leader in digital transformation and supply chain optimization in the manufacturing sector, Createch continues to grow and became Talan Americas in 2023.

As a Canadian leader in business transformation, Talan Americas' mission is to significantly improve our clients' profitability through the optimization of their processes and the implementation of world-class software packages.

We offer consulting services from the improvement of operational performance to the implementation of enterprise resource planning (ERP) systems.

Job Description

• Conduct workshops to capture functional needs and grasp the essential elements of a business process, analyze them quickly and extract the strengths and weaknesses subject to improvement in the client's particular context;
• Customize and configure the sales / Customer service and possibly Field Service modules of the Microsoft Dynamics 365 CE - CRM software package at our customers' sites;
• Understand the interactions between processes in order to be able to advise the client;
• Write detailed functional specifications;
• Support the client during functional and integrated tests;
• Training of super-users at the customer's site.

Qualifications

• Possess an undergraduate degree (bachelor's degree) in the field of information technology (computer science, software engineering or computer engineering) in an appropriate discipline or equivalent;
• Five (5) years of experience as a consultant in the implementation of the Dynamics 365 CRM software package;
• Excellent functional knowledge in one or more of the following sectors : sales, marketing, customer service, field service, project management;
• Experience in configuring Dynamics 365 CE solutions such as sales, Customer Service (Field service, marketing, Power Apps portals are an asset);
• Power Automate experience an asset;
• Knowledge and handling of Java scripts an asset;
• Very good knowledge of best business practices and business processes;
• Excellent oral and written communication skills in French;
• Be willing to travel to carry out mandates within the province of Quebec.

Additional Information

What about the advantages of joining us?

Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, such as the opportunity to be part of a talented team.

All that you deserve and more :

• Professional development;
• Profit sharing;
• Health & well-being insurance on your first day;
• RPDP, Deferred Profit-Sharing Regime;
• Flexible work in hybrid mode;
• Allowance for public transit and cell phone;
• Generous employer participation to your RRSP.

If this opportunity speaks to you, apply today!

Createch offers competitive salaries and equal opportunities for all. If you are motivated to take on stimulating challenges and meet the requirements, send us your resume now!

Please note that we will only communicate with candidates selected for an interview. For the purposes of this job offer, the feminine and masculine genders designate indistinctly the staff of both sexes and do not establish any distinction based on sex.

Createch is committed to employment equity.