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Program Manager
Program ManagerCB Canada • Burnaby, British Columbia, Canada
Program Manager

Program Manager

CB Canada • Burnaby, British Columbia, Canada
30+ days ago
Job type
  • Temporary
Job description

Program Manager

On behalf of our client, Procom is currently seeking a Program Manager.

Program Manager Role Details :

This position manages multiple, concurrent deliverables within tight timelines and exercises professional judgement involving complex and diverse issues, as well as the need to lead, negotiate, consult and collaborate with a wide variety of Executive Stakeholders and Vendor Representatives.  Errors in judgement, decision-making, service timeliness and design have the potential to impact a broad base of HA End Users in the clinical environment. Role responsibilities include the following services :

Program Management

  • Provides senior leadership to core WEST-AO program management work streams (i.e. SSP, I&T, Service Management & Delivery, plus others as required)
  • Manage and report on integrated project dependencies (enterprise level) and engagements; prepare required outputs and / or escalations as required
  • Oversee and / or lead project recruitment / resource management activities such as consultant statements of work, onboarding / off-boarding procedures and facilities management with support from Project Manager(s), Project Coordinator and central Project Services Contracts office
  • Supervises key project resources including Project Managers, Business Analysts, Project Coordinators and Process & Reporting Analysts to ensure core program / project artifacts and deliverables are produced and maintained (e.g. charters, plans, RAID Logs, processes, SharePoint Document repository, etc.)
  • Oversees the development and management of various project plans, inclusive of : key deliverables / milestones, critical path tasks, project dependencies / inter-dependencies, etc. and ensures all changes / updates are managed and progress is tracked and communicated against the plan(s)
  • Applies best practice program & project management methodology(s)
  • Ensures the execution of project plans according to PHSA-IMITS & WEST-AO project methodologies, ensuring successful and coordinated completion of all project components
  • Facilitates consensus with stakeholders as needed and ensures project activities / tasks are completed according to agreed timelines
  • In conjunction with WEST-AO Project Managers, develops mitigations / contingency plans, and where appropriate, brings stakeholders together to resolve issues / barriers
  • Coordinates & prepares agenda(s) and other related meeting & planning materials
  • Ensures program risks, issues and actions have been appropriately assessed and are effectively monitored and tracked
  • Implements or contributes to the implementation of effective processes to assess risks, identify risk and mitigation strategies
  • Maintains associated documentation including program plans, charters, contracts, RAID logs, project change requests, etc.
  • Leads meetings, facilitate discussions, and ensure that meeting outputs are clearly documented
  • Utilizes initiative, vision, independent thinking and creative problem-solving abilities to implement program & project plans and realize project completion

Other Responsibilities include :

  • Provides support to the leadership team including WEST-AO Sr. Executive Relationship Lead, Executive Director Service Outcomes & Transformation and Executive Director Commercial & Business Alignment by :
  • Coordinating cross-governance agenda planning to ensure project stakeholders are kept informed and key decisions are brought forward in a timely manner
  • Ensuring preparation of project change requests and / or decision documents
  • Preparing presentation materials for governance committees, key stakeholder groups, etc.
  • Reviews, finalizes and submits monthly reporting materials (i.e. IMITS Senior Leadership, Governance, etc.)
  • Translates reports into a monthly project dashboard for executive and governance audiences (i.e. Joint Executive Steering Committee (JESC), Executive Management Committee (EMC), Operational Management Committee (OMC), etc.)
  • Provides regular (weekly or bi-weekly) status reports
  • Delegates appropriate tasks and responsibilities to WEST-PMO team resources
  • Drafts reports, briefing notes, and other supportive documentation for higher-level management and governance working groups
  • Ensures program materials uploaded to SharePoint site and available to WEST-AO staff

    • Core Deliverables to include, but not limited to :

  • Program artifacts :
  • Charter (shorten-format) & plans inclusive of : scope, rationale, milestones / deliverables and associated timelines, assumptions, key constraints, etc.
  • RAID (including associate response plans), Change and Decision Logs
  • Change Requests
  • Lessons Learned
  • Program close-out report
  • Weekly / bi-weekly status reports
  • Program  & Executive-level Dashboards
  • Meeting Minutes within one (1) day of meetings
  • Completion of an auditable Program  record (to be stored and maintained on the designated SharePoint)
  • Facilitated session outcomes, recommendations, etc. that reflects an accurate account of discussion, actions, parking lot items, etc.
  • Presentation, Briefing Notes (i.e. for discussion and / or decision), Agendas, Action Logs, etc.
  • Other deliverables as required or assigned.

    • Program Manager Mandatory Skills :

    Critical skillset :

  • Proven experience providing senior leadership and ability to work in a complex out-sourced / shared services / matrixed organization; specifically related to program management and governance
  • Experience providing leadership and support to senior, multi-level governance structures; enabling effective information sharing and decision making.
  • Strategic awareness / thinking and strong detail orientation with the ability to smoothly transition between states as required (e.g. meeting facilitation).
  • Exceptional tactical and critical strategic thinking
  • Ability to think through details and tactics without losing sight of overall strategic goals
  • Superior analytical skills including the ability to; comprehend, analyze and resolve complex issues and present information in concise meaningful ways
  • Highly developed business writing and verbal communication skills with the ability to document and synthesize work appropriately, including executive briefing notes and stakeholder specific status reporting.
  • Senior-level ability to translate and express clinical, process and technical problems using business terms
  • Ability to extract information and knowledge from complex sources
  • Understanding of how to interpret customer business and clinical needs
  • Senior-level documentation and presentation skills
  • Strong business acumen with the ability to effectively monitor and support program & project plans and complete deliverables with stringent timelines
  • Transformational awareness and expertise
  • Relationship building at all levels (i.e. end-users to C-level)
  • Ability to collaborate with multiple clinical and business stakeholders.
  • Strong interpersonal skills to effectively facilitate discussions with a diverse group of stakeholders, users, etc.
  • Strong team leadership skills that motivate and encourage collaboration
  • Ability to work independently and within a team, while influencing and supporting
  • Demonstrated ability to exercise tact, good judgment and initiative
  • Ability to meet deadlines in a fast-paced work environment
  • Process oriented.
  • Strong business analysis skills and experience in business / clinical processes development.
  • Excellent proficiency with MS Office toolsets (Word, Excel, PowerPoint, Project).
  • Organizational and time management skills.
  • Candidate’s proposal should clearly set out details regarding previous Program management roles, responsibilities and deliverables

    • Desired skillset :

  • A level of education, training, and experience equivalent to a degree in Project Management, Computer Information Systems, Information Technology, Business or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
  • Project Management Professional (PMP) designation considered an asset
  • Experience working within PHSA and with BC Health Authorities References (supervisor level) will be requested

    • Program Manager Assignment Length

    6-month contract with extensions available.

    Program Manager Start Date

    September 2022

    Program Manager Location

    Burnaby, BC

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    Program Manager • Burnaby, British Columbia, Canada