Knowledge Management Analyst

Location(s) : Surrey, Vancouver - GVA and Toronto - GTA

Job Type : Full Time

myWork Options : In-person, Hybrid

Starting Salary Range : $63,300 to $75,900

Background Screening Requirement :

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• Employment Verification
• References

What's the job?

The Knowledge Management Analyst enables the effective collection, storage, organization, and retrieval of information by working with teams to understand their needs and implement solutions.

The incumbent provides best practices and training for the solutions while ensuring the streamlining of operations.

What you'll get to do :

• Create and maintain knowledge management-related documentation, identifying issues, providing recommendations into governance and developing procedures as needed
• Act as the day-to-day resource supporting Coast Capital's intranet (myCoast) end users.
• Collaborate with stakeholders to understand their requirements and develop solutions to facilitate the gathering and storing of document knowledge and streamline operations (i.

e., creating and configuring SharePoint sites, developing workflows, coding VBA macros, etc.)

• Create reports and highly visual dashboards to give end users the information they need to make decisions.
• Identify end-user training needs and both develop and facilitate training sessions for individuals or groups on knowledge management solutions to enable the effective use of the solution (i.

e. training on the utilization of a parameterized SharePoint solution)

• Review and investigate queries from knowledge management solution users, providing guidance as possible and engaging subject matter experts where needed
• Lead and support the execution of projects and activities related to the Knowledge Management space.

Who are we looking for?

• High School and a Diploma
• 4 - 6 years of professional experience and at least 1 year working with content management systems.
• Solid experience with Microsoft SharePoint
• Experience managing intranet platforms
• Advanced Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Advanced Knowledge of Excel formulas and VBA macros
• Solid business acumen
• Communication and analytical skills

Why join Coast Capital Savings?

• Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
• Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving.

We foster a culture where everyone can feel safe to be who they really are and thrive.

• A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
• Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
• Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
• Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
• Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
• Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.

We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

• An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
• We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
• Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.
4 days ago