Unit Secretary- Telemetry Unit, FT(J0126-0302)

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24 / 7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission : People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Position Summary

Unit Secretary, Telemetry Unit

Your goal in this position is to perform administrative, secretarial and receptionist support for the Telemetry unit in a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and / or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients and families.

On a practical level, you will

• Support and adhere to Hospital policies and procedures
• Utilize customer service principles to act as a patient liaison when interacting with patients and families (e.g. registering new patients, triaging phone calls and routing requests and inquiries as appropriate)
• Coordinate various interdepartmental activities and requests such as transportation of patients for tests, scheduling of appointments for various clinics, reminder appointment phone-calls, discharges and other services required on the unit
• Represent physicians and health care professionals (i.e., nurses, allied health) by screening and triaging incoming telephone calls and inquiries; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Assume responsibility for identification and advancement of issues and concerns with the Clinical Team Manager in a time sensitive manner
• Compile and disseminate material / documents related to Program activity
• Maintain attendance / time reporting information and arranges appropriate relief including agencies. Inputs payroll, and keeps record of nursing resource pool and overtime statistics
• Process computer provider order entries within scope of practice notifies appropriate staff, and specific departments as required
• Support clinicians with system order entry functions, such as scheduling patient appointments and follow-up appointments
• Process requisitions as required (blood work, CT, etc.), maintains documentation and follows up on outstanding information (e.g., test results, follow up appointments)
• Maintain organization of admissions, discharges, outstanding orders and medication information, dismantles charts and enters information electronically as required
• Prepare reports and discharge instructions, photocopying, prioritizing and processing of information as required
• Maintain office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt

Qualifications

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full Time Permanent Position, 8 hour shifts, days and evenings including in the Telemetry Unit. . We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan. #INDG